Job DescriptionPOSITION SUMMARY:Responsible for managing and overseeing community outreach services and the Agency's Ombudsman program. This position is responsible for all aspects of the agency's outreach and promotion programs, including the development of promotional materials, presentations, advocacy, resource development, and education.POSITION RESPONSIBILITIES:Essential FunctionsThe duties and responsibilities of this position include, but are not necessarily limited to:
- Acquire and maintain certification as a long-term care ombudsman. This position may take on Ombudsman duties as necessary.
- Provide clinical supervision, training, and programmatic oversight to the Agency Ombudsman.
- Develop procedures and guidelines for the overall operation of the Ombudsman program, ensuring alignment with the state long-term care Ombudsman program requirements.
- Review and analyze case records for completeness and adherence to established standards.
- Continuously evaluate and monitor the performance of individual unit employees and the overall unit, identifying strengths and problems while determining the need for training.
- Coordinate and plan the Agency's outreach efforts to the community, including agency special projects.
- Coordinate, plan, and manage the design and distribution of all Agency Promotional Materials.
- Collaborate with other community partners to increase volunteer program development, promote education of aging services, coordinate training programs, and develop the Ombudsman, Foster Grandparent, and other volunteer programs.
- Represent the Agency in varied media outlets and at in-person events.
- Support the development of Agency promotion plans and efforts.
- Responsible for the management of the Health & Wellness program in Berks County through program administration and oversight of a contractor to carry out the program in the community.
- Complete the required annual state reports in assigned program areas.
- Obtain and maintain annual certifications in evidence-based health and wellness programs.
- Conduct a supervisory review of all community-based Functional Eligibility Determination (FED) assessments submitted by assessors.
- Participate in case conferences, as required, with appropriate staff as well as external agencies, providers, consumers, and/or families to ensure service delivery to consumers.
- Convene unit meetings on a regular basis and participate in agency meetings as required.
- Manage the PA Link to Aging & Disability Resources - Person-Centered Counseling Program.
- Participate in orientation and training, in-service as assigned, and attend regularly scheduled management, team, and staff meetings.
- Provide routine backup to other supervisors within the agency.
- Determine and apply an ethical and professional framework of responsible areas.
- Adhere to all policies, laws, regulations, and codes of ethics and confidentiality as outlined by federal and state laws and agency policies and procedures.
MINIMUM EDUCATION AND EXPERIENCE:
- One year experience in public or private social work and a Bachelor's Degree in public administration, sociology, social welfare, psychology, gerontology, or other related social sciences; OR
- Two years of casework experience, including one year of experience performing assessments of client's functional ability to determine the need for institutional or community-based services and a bachelor's degree in public administration, sociology, psychology, gerontology, or other related social science; OR
- One year of assessment experience and a bachelor's degree in social welfare; OR
- Any equivalent combination of experience or training, including completion of 12 semester credit hours of college-level courses in public administration, sociology, social welfare, psychology, gerontology, or other related social sciences.
- Substitutions: One year of experience in the AAA system may be substituted for one year of assessment experience. Related advanced education may be substituted for a segment of the experience requirement, and related experience may be substituted for required education except for the required 12 semester credit hours in the above majors.
- Certification by the Commonwealth of Pennsylvania as a certified assessor. Certification must be obtained within 90 days of employment.
- Valid state-issued Driver's License.
- Supervisory experience preferred.
- A minimum of 3 years supervisory experience.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
- Extensive knowledge and understanding of the long-term care industry.
- Ability to work independently following established policies and procedures.
- Ability to plan, organize, direct & coordinate the work of staff.
- Ability to delegate authority & responsibility.
- Effective written & oral communication skills.
- Possess advocacy skills and a sense of professional ethics.
- Ability to manage & lead in a team setting.
- Ability to handle stress.
- Physical presence in the office is required.
- Must have a valid driver's license, a good driving record, and a fully insured car.
- Pre-employment physical - new employee
- Drug testing - new employee
- Criminal history clearance - new employee
- Computer utilization skills and ability to work effectively in a Windows environment.
PHYSICAL DEMANDS:Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle and feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 40 pounds a distance of 15 feet or less.WORKING ENVIRONMENT: Normal office environment. This position requires individuals to be office-based and can work remotely while performing some job functions. Must have access to transportation and be able to regularly travel to required meetings. May occasionally have to perform assessment functions. Access to transportation for occasional home visits (including areas where public transportation may not be available) and attending required meetings and training is required. Evenings and weekends are occasionally required for event management and attendance. This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.About UsEqual Employment Opportunity Statement:The County of Berks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, political affiliation or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.About Us: Berks County is a combination of rich farm country, industry, beautiful parks, entertainment, and top-notch educational institutions. Whether you are interested in County services, the availability of our parks, tax rates, or other county information, this is the place to start.About the TeamMission Statement: It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.