Location: New York,NY, USA
As the EA Manager, you will lead the Executive Assistants (EAs) with a focus on superior customer service and collaborate effectively with the Partners and the consulting staff. You will work closely with the regional Administrative leaders and local Office Leadership to identify, develop, and implement ongoing strategic initiatives for the office.
In this role, you will build and manage a collaborative team of executive assistants who support one another, the Partners, and the consulting staff.
You will develop a comprehensive understanding of both the Partners' support needs and the executive assistants' strengths to create effective matches. Additionally, you will provide management support to enhance the working model between assigned executive assistants, Partners, and various stakeholders.
Your responsibilities will include recruiting, interviewing, and hiring executive assistants to build the best team possible, adhering to the North American office's support model. You will lead, coach, and motivate team members to enhance their effectiveness, efficiency, and job satisfaction. By assessing development needs, providing real-time feedback, and arranging for training, you will ensure continuous skill-building. You will conduct thorough performance evaluations to provide accurate feedback based on defined expectations. You will also assist with location and regional executive assistant connectivity efforts, oversee timesheet reviews and approvals, and coordinate backup and overflow coverage to ensure consistent service during absences and manage PTO.
Furthermore, you will provide strategic and project support to the Location Manager Partner for executing the office agenda and offer counsel to the location leader regarding connectedness and morale. Serving as a leader, advisor, and sounding board within the location and the geographic community will also be a key aspect of your role.
* Undergraduate degree strongly preferred or proven supervisory experience, ideally in a professional services environment
* Strong leadership skills, and demonstrated ability to coach and motivate
* Exceptional interpersonal, communication (oral and written) and conflict resolution skills; problem solving and strong influencing capability
* Willingness and ability to make independent decisions and engage in strategic problem solving discussions with the broader administrative manager team
* Strong integrity, maturity and fairness in dealing with people and confidential information
* Outstanding administrative and organizational skills
* Excellent customer-service and ability to build and cultivate strong relationships across roles/functions (including senior leadership)