Manager of Information Systems
: Job Details :

At the Children's Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard, we want to hear from you! We offer a comprehensive benefits package, competitive wages and a supportive, rewarding and FUN work environment.

The Children's Museum has an opening for a Manager of Information Systems to manage the Museum's membership and donor database and point-of-sale software system, supporting all system users in multiple Museum departments. This position will also serve as the manager and main point of contact for the Museum's contracted IT services provider.

Job Specification: Full-time Monday-Friday

Compensation: $70,000- $72,300

Benefit information: A comprehensive benefits package including medical, dental and vision coverage. Paid time-off for vacation, sick days and four holidays. 401(k) Retirement Plan with eligibility to contribute after a 3-month waiting period (must be 21 years of age). Employee Assistance Program, flexible spending account and short-term disability. Free parking, free family membership to the Museum, and discounts in the Museum Gift Shop and Caf.

Responsibilities and Essential Functions

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

• Act as a super user of Altru Database; analyze organizational database processes and procedures and prepare recommendations for improvements in efficiency and effectiveness, ensuring business needs have been paired with an effective solution.
• Act as a support and resource to Museum staff regarding Altru software components, provide training where needed, and act as the first line of customer service before requests are escalated to Blackbaud Customer Support. Actively works to troubleshoot and collaborate with others to drive work to completion.
• Prepare/build queries, exports, reports, and dashboards as requested in a broad range of formats. Lead the Museum's reporting for attendance, zip codes, and membership sales.
• Compile attendance reports for the Museum's annual audit for the Scientific and Cultural Facilities District (SCFD) and support the audit review process.
• Utilize PowerBi to improve the Museum's understanding of business operations including daily reports for sales, attendance, and gross margin by revenue channel.
• Serve as primary point of contact between the Museum and Altru/Blackbaud. Clearly communicates statuses and issues to Museum Leadership; including planned maintenance, system upgrades, and relevant Blackbaud road map' updates.
• Provide consistent oversight of data quality and structure within the Altru database and monitor and communicate with users to ensure accuracy.
• Manage database hygiene, enrichment, segmentation, targeting, and troubleshooting within Altru and other related technology solutions. (Includes data integration with 3rd party systems and programs).
• Participate as active member in the Altru online community and act as lead for Museum to provide feedback to Blackbaud on issues and/or system upgrade requests.
• Manage the maintenance and security permissions of users in the Blackbaud system.
• Support Museum employees with basic IT troubleshooting of hardware and software. Coordinate with the Museum's outsourced IT partner for advanced troubleshooting.
• Ability to work evenings and weekends occasionally.
• Other duties and special projects as assigned.

Work Environment

This position operates in busy indoor environment where variable temperatures, crowds and moderate to very noisy sound levels are common. This position interacts with adults and children frequently, and routinely uses standard office equipment such as computers, phones and photocopiers, as well as common cleaning supplies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to load, unload and set up materials and equipment (up to 25 lbs)
• Must be able to remain in a stationary position for extended periods of time indoors and outdoors (up to 6 hours)
• Other physical requirements of the position may include but are not limited to moving, traversing, positioning self to bend, stoop, or crouch, reaching, or remaining in a stationary position
• Operate a computer and other office equipment
• Frequently communicate with staff with daily inquiries and exchange accurate information in these situations

Application Process: Please submit a cover letter and resume by 5:00PM on September 30, 2024.

The Children's Museum of Denver at Marsico Campus is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors and we encourage applications from individuals of all backgrounds.

The Children's Museum of Denver at Marsico Campus is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of race, religion, creed, color, national origin, ancestry, sex, sexual orientation, gender identity, age 40 and over, disability, veteran status, military status, genetic information, marital status or any other status protected by applicable state or local law.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of The Museum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Andrew Pasini (...@cmdenver.org) or Yasmin Diaz Mendias (...@cmdenver.org) with Human Resources, 303-###-####.

Candidates should be detail oriented and effective at problem solving and collaboration

Knowledge of cloud-based data systems and functionality with an understanding of organizational hardware and software needs and requirements

Fluent in Microsoft Office Suite and advanced skills in MS Excel

Advanced knowledge of Blackbaud/Altru preferred

Ability to work collaboratively and patiently with end users to understand their needs and requests

Excellent organizational skills, analytical skills and attention to detail

Strong verbal and written communication skills

Compensation details: 70000-72300 Yearly Salary

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