Manager, Operations, Research
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Position Summary...What you'll do... Position Overview: We are seeking a motivated and detail-oriented Research Manager to join the Driver Research & Insights Team for Spark Driver. This individual will lead research initiatives using both qualitative and quantitative methodologies. The ideal candidate will excel in project management, stakeholder engagement, and analysis, with a strong ability to generate actionable insights. In this role you will be part of a quickly growing part of the business and will help enable expansion and decision making through your research. What You Will Do Execute and manage end-to-end mixed methods research projects about the gig delivery space including study design, data collection, analysis, and reporting Collaborate with cross-functional teams and external vendors to drive research initiatives aligned with business objectives Conduct thorough analysis of research findings and translate them into actionable insights and recommendations for stakeholders Develop and maintain strong relationships with internal stakeholders to ensure research aligns with business needs Leverage primary research and internal data to uncover strategic insights that help shape business strategies and plans. Stay updated on industry trends, best practices, and emerging methodologies in market research, gig economy, and gig delivery driving You'll Sweep Us Off Our Feet If: You bring with you experience in a broad range of qualitative and quantitative methodologies You have experience with Innovation and/or Design Thinking research You have experience in the gig industry, online delivery, or marketplace economy or voice of the driver/customer or loyalty research You are comfortable working in a fast-paced startup like environment with day-to-day ambiguity You're structured in your thought process and have strong problem-solving skills You can tell a compelling story with data to convince stakeholders of a decision You are a strategic thinker, capable of bridging business needs with research insights You are comfortable influencing others, managing stakeholders, getting buy-in from leadership, and communicating clearly Minimum Qualifications: Experience in quantitative and qualitative research methodologies Bachelor's degree and 2 years' experience in consumer insights, market research, strategy, analytics, and/or brand management Ability to translate business needs into appropriate research methods Strong analytical skills to assess, research, interpret and analyze data An understanding of standard customer experience metrics (NPS, CSAT, etc.) and translating feedback data into measurable action Experience running qualitative research (IDI's, focus groups, diaries, shadows, etc.) and quantitative research (designing/programming/analyzing surveys) Experience with research tools such as Qualtrics, Medallia, Alchemer, SPSS, or similar platforms for programming and analyzing mixed-method studies The ability to build partnerships, communicate, and collaborate effectively within an organization and work in a team setting Outstanding presentation skills with the ability to independently translate and communicate data and findings into actionable business insights and recommendations Experience managing research vendor relationships/projects while also doing DIY research projects both in the field and remote Demonstrated end-to-end project management skills Experience collaborating and influencing across multiple stakeholder groupsThe above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people. Who We Are Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.comAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $70,000.00-$130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:- Stock Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - Certification Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America