Manager Quality and Risk Management
: Job Details :

Salary Range: $87,500 to $95,000 Annually

Summary:

Under the direct supervision of the Quality Management/Risk Management Director, the Quality Management/Risk Management Manager is responsible for providing management support to the Agency's Quality Management/ Risk Management Program, including The Joint Commission Ambulatory Program, The Joint Commission Patient-Centered Medical Home Certification, Quality Management Trainings, Quality Management surveys, clinical risk management program, QM/RM staff supervision, and other related projects as assigned, and prepares Quality Management/Risk Management narrative and data reports.

DUTIES AND RESPONSIBILITIES:

• Provide support for the effective management of the Quality Management/ Risk Management Program in accordance with Agency policy and standards, and provide recommendations for continuous improvement, while supervising QM/RM staff as assigned.
• Manage the Agency's The Joint Commission (TJC) program, ensuring current TJC Ambulatory Care standards and TJC Patient Centered Medical Home (PCMH) standards are available at all health center sites, and provide education and training to staff on TJC standards.
• Manage the TJC unannounced survey process, ensuring readiness assignments are current and distributed to all assigned staff, and check the TJC website daily for updates.
• Collaborate with the QM/RM Director to manage continuous preparation for TJC, including the TJC Periodic Performance Review and monitoring Corrective Action Plans (CAPs).
• Work with the Chief Medical Officer and other key managers on PCMH provider empanelment and compliance with TJC standards.
• Collaborate with management staff on TJC Ambulatory Care and PCMH mock surveys, including planning, scheduling, and monitoring findings.
• Participate in the Agency's Education Program related to Quality Management/Risk Management, coordinating QM trainings and webinars as assigned.
• Manage clinical risk management functions, including the incident report process and clinical indicators survey process.
• Participate in the Improving Organizational Performance Program, complying with program expectations, policies, and regulations.
• Complete TJC and other QM/RM related narrative and data reports, chair QM/RM related committees as assigned, and perform other related duties as assigned.

REQUIREMENTS:

• Bachelor's Degree in a health-related field required; Master's degree in health care or related field preferred.
• Four (4) years' experience in a hospital and/or ambulatory clinic and/or public health setting, including progressively responsible team leadership and supervision experience.
• Knowledge of The Joint Commission Ambulatory Health Care Standards, Patient Centered Medical Home Standards, and their survey process.
• Effective verbal and written communication skills, with the ability to write clear concise reports and perform educational presentations.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to follow instructions and respond accordingly within the scope of responsibility.
• Knowledge of Electronic Health Records and experience with i2i Tracking.
• Ability to work well in a professional team-oriented environment.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Valid California Driver's License, access to an automobile, and state-required auto liability coverage.

Job Type: Full-time

Pay: $87,500.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired salary?

Education:

• Bachelor's (Preferred)

Experience:

• managerial: 3 years (Preferred)

Work Location: In person