POSITION SUMMARY: The Manager - Research & Insights works collaboratively to execute research initiatives enterprise-wide and within the global IIA institute network. Daily activities include designing and managing research projects, managing external collaborators, collecting and analyzing quantitative and qualitative data, visualizing results, and writing research reports/key takeaways. The individual must have strong communication, stakeholder management, and analytical skills to deliver insights and recommendations. The ability to collaborate with and influence associates across the organization is a must. Cross-border communication and experience preferred. KEY RESPONSIBILITIES:
- Leads the execution of research related to the internal audit profession, The Institute of Internal Auditors, and the Internal Audit Foundation
- Devises, implements, and evaluates methods for collecting data, such as surveys, focus groups, questionnaires, polls, meta-analyses, and others
- Leads collaboration with external research partners
- Performs complex analysis of data and identifies key insights and trends
- Creates effective visual representations of data (charts, graphs, etc.)
- Recruits for, organizes, and conducts focus groups and in-depth interviews
- Codes data from qualitative research initiatives, synthesizing findings into actionable insights
- Writes clear and concise reports about research findings
- Prepares and delivers PowerPoint presentations and written reports related to research findings
- Manages the programming of surveys and maintenance of survey tools and processes
- Develops and maintains a core library of demographic and professional insights questions to enable longitudinal trending
- Develops and executes quality assurance processes for data used in internal and external reports
- Identifies, recruits, and manages internal and/or external research resources
- Manages external data access requests
QualificationsEducation and Experience
- Bachelor's degree with 5+ years of experience in research or project management for knowledge-based reports
- 3-5 years data analytics experience
- Experience working with an association or other member-based organization preferred
Skills, Knowledge, and Abilities
- Working knowledge and understanding of data analysis and statistical analysis tools such as SPSS, SAS, Q
- Tableau or Power BI experience is a plus
- Experience using survey software systems such as Verint, Qualtrics, or others
- Excellent analytical skills with demonstrated success at using creative competencies to solve problems
- Strong interpersonal and anticipatory skills with a collaborative and team-player mindset
- Exceptional verbal communication, professional writing, and presentation skills
- Continual learner well versed in data analysis trends
- Ability to gather large amounts of data and convert it into meaningful, succinct insights for senior and executive-level leaders
- Exceptional attention to detail and organizational skills
- Energetic self-starter who can quickly adapt and thrive in a multitasking environment and meet strict deadlines
- Expert Microsoft Office skills (Word, Power Point, Excel)
Language Skills Effective written, verbal, presentation development, and interpersonal communications skills as well as strong problem-solving skills and attention to detail. Ability to read, analyze, and interpret data and insights that will be incorporated into data-led initiatives. A complete command of the English language, including grammar skills. Multiple language ability is an asset in any role at The IIA. Reasoning Ability Ability to define problems, collect data, establish facts, draw valid conclusions, and effectively propose and execute solutions. Ability to interpret an extensive variety unstructured data to distill into keen insights for a variety of business functions with varying market needs (learning, membership, etc.). Computer Skills Expert ability to work in a computerized environment with a strong knowledge of most Microsoft Office products and survey software systems. Must have an aptitude to learn and implement new software tools relating to data analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk, or hear. The employee must occasionally lift and/or move up to 10 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet (when applicable). We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This position will require work in our Headquarters office in Lake Mary, FL 40% of the time.