Location: New York,NY, USA
ABOUT THE NATIONAL HOCKEY LEAGUE Founded in 1917, the National Hockey League (NHL) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada. With more than 1500 employees across the US and Canada, the NHL is aglobal sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey to celebrate fans of every race, color, religion, national origin, gender identity, age, sexual orientation, and socio-economic status. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone - and inclusion belongs on the ice, in the locker rooms, boardrooms and stands. WHAT WE EXPECT OF YOU SUMMARY The SaaS Technologies Manager will be responsible for maintaining corporate SaaS applications such as Tableau, Office 365, Box.com, Zoom, as well as other Enterprise Systems, to maximize service availability and ensure these systems meet business expectations. As the SaaS Technologies Manager, you will support the service desk in resolving application, connectivity or system issues and document resolutions in the corporate knowledgebase. You will work with other IT professionals to provision, configure and deploy applications, devices, accounts and policies to our local and remote users. This role will work closely with the Director of SaaS Services, ServiceDesk Manager, and IT senior leadership to provide oversight and governance for compliance with cloud applications and workflows. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead the support and administration of Enterprise-wide business intelligence applications such as Tableau Lead the design, engineering, and implementation of SaaS technology solutions utilizing Office 365, Box, Zoom, and other SaaS applications Monitor, maintain & administrate complex mail flow and mail routing services Configure and automate SaaS systems to provision / deprovision accounts Troubleshoot and resolve SaaS application incidents Consult with business leaders to develop and implement SaaS solutions to meet business needs Update, prepare and document standard operating procedures and protocols Monitor, maintain & administrate security measures for the protection of cloud systems QUALIFICATIONS Knowledge Areas/Experience Required Supporting and advising the business on all technical aspects of Tableau. Including troubleshooting, configuration and performance tuning Deep understanding of core Microsoft Office 365 cloud technologies and services Experience successfully managing other SaaS applications, e.g. Box.com, Zoom, and Slack Experience architecting and implementing hybrid SaaS technology solutions Exceptional analytical ability, and logical problem resolution skills Technical documentation skills Preferred Working knowledge of PowerShell and Exchange Experience designing and troubleshooting complex messaging and mail routing scenarios Understanding of Active Directory and SSO IDP integrations Basic working knowledge of TCP/IP and networking technologies such as WAN, VPN, and DNS Education/Certifications 5 years appropriate SaaS application management experience with a proven track record of working with high performing, virtual, multi-site teams in multiple technical or business domains 3 years' experience managing Tableau and Office 365 ITIL Knowledge (or equivalent ITSM framework experience) Required Skills Strong Microsoft Office skills, particularly Excel and PowerPoint Highly developed verbal and written communication skills with the ability to influence at leadership levels Demonstrable proficiency in data analysis and assessment abilities Highly organized, attention to details and strong follow-through A positive energetic attitude Able to work independently as well as be a team player Willing and able to support 24/7 operations, 365 days a year CORE COMPETENCIES These core competencies reflect the underlying values that are necessary to represent the National Hockey League: Accountability Adaptability Communication Critical Thinking Inclusion Professionalism Teamwork & Collaboration The NHL offers U.S. regular, full-time employees: Time to Recharge : Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday. Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us - there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal. We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees. Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child. Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child. Confidence in your Retirement Goals: Participate in the NHL's Savings Plan which includes a 401K(pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track. A Hybrid Work Schedule : The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles. Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you're in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York's newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork. A Savings for Commuting: Participate in the NHL's pre-tax commuter benefit plan whichhelps offset the financial cost of traveling to and from our office. NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store. Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture. SALARY RANGE: $110-130K Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location. When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Job Questions: This position will be based in our New York City Office. Are you willing and able to commute to our office for this position? If you are not currently living in the tri-state area, are you willing and able to relocate at your own expense for this position? Do you have the legal right to work in the United States? Will you now or in the future require visa sponsorship to continue work in the United States? What are your salary expectations for this role? (NOTE: We are NOT asking for your current salary or salary history) How did you hear about this position? Where did you first see this role posted? Please give us an example of how you solved a complex problem in Tableau. On a scale of 1-5, where 5 is the highest, how would you rate your knowledge of Enterprise Identity Providers. Tell us about a time when you designed a multi-page technical diagram or knowledge base related to an Enterprise SaaS application.