POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. The Slot Manager is also responsible for the successful operation of the Slot department.JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Ensure at all times operating principles are being adhered to:Clean - Keep all areas clean and pristine.Safe - Follow all safety policies and procedures.Friendly - Use customer courtesy skills to provide superior guest service.Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. Responsible for assuring the Slot department is in compliance with all state regulations, company policies and alcohol controls. Create, maintain, and implement training programs for the Slot department. Complete all company required training within designated time frames. Responsible for interviewing, hiring, and training of Slots employees. Conduct performance evaluations of staff and ensure they are completed and issued in a timely manner. Create, or review, and approve disciplinary actions and positive recognitions.Manage, direct and supervise slot attendants, slot attendant supervisors, slot technicians, and slot technical supervisors. Provide and monitor on-the-job training for Slot Supervisors, Slot Attendants, Slot Technicians, and Slot Technical Supervisors to ensure the staff receives appropriate guidance, and resources for adequate job performance.Review and manage staffing levels, approve employee time records to maintain budgeted levels of employment. Delegate duties and assign responsibilities within the Slot department.Assist during emergency situations to maintain sufficient staffing for casino operations. Assist with slot equipment moves, placement, and repairs.Evaluate and understand slot cabinet operation, be aware of new technologies in the casino industry. Be able to accurately and confidently explain slot cabinet operations to fellow employees or guests. Ensure proper display and performance of slot equipment, maintain compliance with state regulations and company internal controls, policies and procedures in regards to gaming devices and personnel maintaining them.Communicate any pertinent information to senior staff, surveillance, or other necessary employees regarding slot win/loss, title 31 information, suspicious activity, criminal activity, possible intoxicated guests, work related injuries, or any other information that is important to the operation of the casino.Ability to understand and use Microsoft Office Suite, Email, SDS, CMS, and MICROS system. Use any applicable hardware and software that is essential to the performance of this position or to complete assignments.Oversee and assure high standards of guest service on the casino floor and work closely with other departments in this regard. May authorize and issue guest comps.Ensures compliance with sanitation laws and health regulations including applicable OSHA regulations.Performs other duties as assigned.WORKING CONDITIONS/ESSENTIAL FUNCTIONS
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
- Ability to review, analyze, comprehend, and present player data, financial data and other necessary documentation.
- Ability to recognize suspicious play.
- Ability to multi-task.
- Ability to read, write, and understand complex instructions and communicate them to subordinates in a way that can be easily interpreted.
- Ability to complete tasks in an interruptive environment under time pressures.
- Ability to communicate effectively with guests and all levels of employees.
- Prolonged periods of standing and walking.
- Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
- Availability to work 24-hours hours a day, 7 days a week, varied work schedules, weekends, and holidays.
JOB QUALIFICATIONS
- Sound technical understanding of EGD manuals, policies, procedures, state regulations, internal controls, and a demonstrated ability to coordinate or supervise the work of others.
- Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Completion of an HR approved interview process.
- Recommended seven years' experience in a state licensed or tribal casino, but at least three years in slot department supervising or managing are required.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.