MANAGER - STARBUCKS
: Job Details :

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-###-#### or email UWHires and we will be happy to assist you. jump to contentBenefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.MANAGER - STARBUCKS As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. Housing & Food Services (HFS) supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service. In Housing & Food Services, our DEI statement reads: HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning. Manages the Population Health or Husky Den Starbucks Licensed Store location, serving as the primary contact with the Starbucks Area Manager. DUTIES AND RESPONSIBILITIES Operations and Customer Service

Follow the Starbucks prescription for managing a Licensed Store, including marketing displays, customer service, cleanliness and sanitation, ordering, inventory and reporting.

Ensure that displays, freezers and prep and storage areas are in clean and orderly condition and meet health department standards and Starbucks requirements.

Identify and correct unsafe conditions; such as, poor equipment or work habits that might lead to an accident.

Maintain security measures to prevent theft and vandalism.

Use the Online Accident Reporting System (OARS) to report every work accident and injury.

Work with students and student groups in planning special events.

Take notes and share conversations and transactions with Starbucks employees with the Administrator and UW Dining Director at the earliest practical time.

Contact them directly if there are any issues related to contract compliance.

Maintains visibility and accessibility with customers, building managers and staff members (during meal period 90% on floor, 10% in office) Fiscal Management

Comply with Starbucks requirements for entering and reporting on business activities.

Uses CBORD FSS functions to manage business operations, including purchasing, inventory, transfers and service menus.

Establish and maintain proper controls over resources, including cash and labor.

Maintains appropriate controls on resources, including separation of control between purchasing, receiving and counting inventory.

Develop and enforce policies and procedures for shrinkage control and loss prevention. Supervision

Interview and participate in selection of staff, and provide release time for staff to receive onboarding to the UW HFS and complete the required Starbucks training.

Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements.

Train or delegate staff training to qualified employees for food and beverage preparation and handling, customer service and cash handling.

Maintain a presence in the store to observe and assess staff skills and provide instruction and direction to correct and/or improve skills.

Conduct in-service training as needed to meet operational requirements, including food safety, cash handling and Starbucks specifications.

Prepares and conducts probationary and trial service evaluations as well as annual evaluations for regular staff.

Observe and assess staff skills and provide instruction and direction to correct and/or improve skills.

Document interactions about performance, including attendance by summarizing the conversation and direction given.

Consult with the General Manager before taking formal corrective action.

Approve and submit timecards for direct reports according to the schedule provided by HFS Payroll, ensuring that the time matches the schedule and any overtime has been reviewed and authorized.

Meet with staff who take unplanned absences and address and document any compliance issues, including sharing accommodation or Family and Medical Leave Act information and forms.

Evaluate that staff requests for holiday, compensatory or vacation are evaluated and approved contingent on unit business needs.

Ensure that staff enter their absence requests into Workday and that they are reviewed and approved/denied in a timely manner.

Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.

Schedule regular planning meetings with leads to give and receive feedback and solve operational issues.

Consult with the Administrator before initiating formal corrective action. POSITION COMPLEXITIES

This position is the primary contact with the Area Manager for HFS in operating the Starbucks Licensed Store, this position must navigate and balance the needs of the Department and continuously meet the requirements of the licensing agreement. WORKING CONDITIONS

Incumbent's schedule must be flexible to cover ensure management contact with the assigned units that operate early morning to evening and on weekends.

Incumbent's presence is required during peak shifts to assist staff in serving customers promptly. REPORTS TO

Assistant Director of Retail Cafes QUALIFICATIONS

Bachelor's degree in hospitality or related field.

Minimum of two years of management experience in the food service industry. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. DESIRED QUALIFICATIONS

Experience in an area of college or university. CONDITIONS OF EMPLOYMENT

A satisfactory outcome from the employment reference check processes and education verification.

Possession of a Washington State Food Handler's Card.

ServSafe certification within three months of hire and maintenance of certification thereafter.

Maintenance of a valid Washington State Driver's License. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position . Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your My Jobs page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-###-#### or ...@uw.edu .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law . #J-18808-Ljbffr