Manager, Survey Services
: Job Details :

Manager, Survey Services

JOB SUMMARY

As the Manager of Survey Services, you will play a crucial role in leading and overseeing the Survey Services team with major emphasis on client satisfaction, superior service, client retention, revenue generation and growth, forecasting and cost savings and market support. Strong leadership, communication, problem-solving skills and innovation will be instrumental in driving operational excellence and fostering a positive work environment. This is a working manager role so you will be managing data collection projects in conjunction with leading the team. This is a remote position, with a preference for CST or EST working hours.

ESSENTIAL RESPONSIBILITIES

Team Leadership:

· Foster a collaborative and inclusive work environment, promoting open communication, teamwork and a positive culture.

· Assist direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development, and encouraging direct reports to take ownership of their personal career path.

· Lead by example, demonstrating a strong work ethic, integrity and professionalism.

Budget and Resource Management:

· Own, prepare and understand project and department analysis as needed to include but not limited to monthly project revenue forecasts and recognition, department expenditures and annual budget planning for Survey Services.

· Support pricing review processes by analyzing costs, evaluating margins, and providing recommendations to optimize profitability and ensure competitive pricing strategies.

· Collaborate with senior leadership to drive cross-functional initiatives and achieve organizational goals.

· Monitor resource allocation, workload distribution, and capacity planning to optimize team performance and meet contractual obligations.

Operational Management:

· Manage day-to-day operations of the team, ensuring smooth workflow, workload balance, timely completion of tasks, and adherence to established processes and procedures.

· Collaborate with Strategy Solutions team to transform traditional Survey Services projects to streamlined, digital solutions as appropriate.

· Assist the sales team with the identification, scoping, planning, and expectation setting of opportunities within both existing and new customers.

· Be an escalation point for customers and work closely with the implementation teams on technical matters as needed.

SKILLS REQUIRED

· Bachelor's degree in a relevant field or equivalent work experience.

· Proven experience in a managerial or supervisory role, preferably in a similar industry or field.

· Strong leadership abilities, with the ability to inspire and motivate a team to achieve exceptional results.

· Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.

· Solid organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

· Analytical mindset, with the ability to identify trends, analyze data, and make data-driven decisions.

· Sound knowledge of operational processes and best practices.

· Proficiency in relevant software applications and tools.

· Comprehensive understanding of the customer lifecycle and strategies for revenue optimization.

· Data collection background a plus