Manager, Technical Service
: Job Details :

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American CAPP Division. This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. Position accountabilities include the following:* Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.* Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems.* Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion or any Crown products with substandard performance.* Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.* Works closely with Quality (Plant/Corporate) and Technical Groups to resolve issues.* Management Experience a Plus. Potential growth into a working Management Position.* Resolving issues to the end of Lifecycle with excellent follow up and communication with advance planning with Customer and Partners in Business.Requirements:Requirements for this position would include the following:* Preferred BS level degree in Engineering, Packaging or Business* 5-7 years of experience in Metal/Packaging manufacturing environment including 2+ years in a leadership role.* Strong knowledge of Closure Applications or Metal Seaming Technology* Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).* Proven analytical abilities and knowledgeable in Root Cause and Corrective Action.* Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.* Ability to identify industry specifications and incorporate them into the Food & Beverage filling process.* Knowledge of Food Science or Microbiology processes will be beneficial.* Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)* Ability to run Internal (Crown) and External (Customers) meetings to resolve issues and improve communication.* Effective communication skills, both verbal and written (Visit Reports) as well as proven presentation skills (PPT).* Ability to clearly and effectively interact with customers on a variety of levels.* Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.* Ability to work overtime during the week and week-ends based on customer needs.* Ability to travel (car and/or plane) up to 70% of the time.