Location: Vienna,VA, USA
OverviewTo plan, direct, and manage the functions of a multi-location full spectrum training team responsible for developing and delivering risk training programs throughout Navy Federal. Collaborate with partners within Enterprise Risk and the First Line of Defense to create training solutions to identify and close knowledge gaps in the risk community and improve comprehension and judgment skills in risk practitioners. Promote a strong risk culture through the development and implementation of a Risk Talent and Development strategy. Work to deepen the understanding of first-line employees of risks within their responsibilities and providing the second line of defense resources to deepen their understanding of the risk ecosystem and promote risk accountability at all levels.ResponsibilitiesOversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectivesInfluence the development of Department objectives and long range goalsCollaborate with stakeholders within Enterprise Risk and the First Line of Defense to develop training strategies, tactics and learning solutions that support company wide and business unit objectivesCollaborate with stakeholders to oversee and manage Navy Federal Risk Community of PracticeAlign branch strategic plan and initiatives with corporate strategy and strategic plansCollaborate with counterparts internal and external to Navy Federal to incorporate and leverage best practices and training methodologies, technologies, adult learning principles, program content, design, delivery and modalityManage communication functions per department guidelinesServe as consultant to management in analyzing training programs and establishing standardsInvolved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiencyProvide overall leadership to large strategic projects or programsServe as point of contact for responding to escalated inquiries from staff and managementManage multiple projects under tight deadlines across a broad variety of product categories and audiencesAct as an advocate and spokesperson for training to upper management, across the organization and through professional networksDevelop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisionsDetermine and recommend the best internal and/or vendor-provided learning solutionsInterpret, execute and recommend modifications to organization policiesCollaborate with upper leadership in determining overall structure of the Training BranchCollaborate with other business units to analyze and improve procedures, processes and resolve problemsDetermine and establish Organizational Communication and Messaging strategies to meet business needsPerform supervisory/managerial responsibilitiesSet direction to ensure goals and objectives align with corporate and division strategySelect management and other key personnel; oversee talent development/succession planningCollaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategyOversee the preparation and execution of department/division AFPManage merit pay in accordance with specified objectives and guidelinesPerform other duties as assignedQualificationsBachelor's Degree in Finance Risk Management, Business Administration or a related field, or the equivalent combination of education, training and experienceProven leadership experience with a track record of managing team effectivelyStrong understanding of risk management principles and the 3LOD frameworkAbility to develop strategies to address highly complex and sensitive business issuesSignificant experience in leading, guiding and mentoring othersSignificant experience working with all levels of staff, management, stakeholders, vendorsSignificant experience collaborating across organizational boundariesExtensive experience in member/customer service operations to include understanding of effective member/customer service philosophyAdvanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actionsAbility to compile, organize and present information clearly and conciselySignificant experience in managing multiple priorities independently and/or in a team environment to achieve goalsExtensive experience working with cross-functional teams and leading projectsAdvanced skill in building strategic and execution-focused plans and alliances with partner leadershipAdvanced skill in results-oriented leadership in a challenging environmentAdvanced skill resolving conflicting requests and meeting changing requirementsExpert skill exercising initiative and using good judgment to make sound decisionsAdvanced skill presenting findings, conclusions, alternatives and information clearly and conciselyAdvanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomesAdvanced skill to successfully influence, lead and/or guide others towards goalsExpert organizational, planning and time management skillsAdvanced skill interacting with staff, management, vendors and members diplomatically and tactfullyExpert skill recruiting, retaining, coaching and motivating employees to achieve production resultsExpert verbal and written communication skillsDesired QualificationsMaster's Degree in Finance Risk Management, Business Administration or a related fieldWorking knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesWorking knowledge of banking/financial industry trends, products and servicesEffective knowledge of instructional theories, educational psychology, educational theory, tools and resourcesNAFCU Certified Risk Manager certification (NCRM) certification5+ years of experience in risk management within a financial institutionHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.• Best Companies for Latinos to Work for 2024• Computerworld® Best Places to Work in IT• Forbes® 2024 America's Best Large Employers• Forbes® 2023 The Best Employers for New Grads• Fortune Best Workplaces for Millennials™ 2023• Fortune Best Workplaces for Women ™ 2023• Fortune 100 Best Companies to Work For® 2024• Military Times 2023 Best for Vets Employers• Newsweek Most Loved Workplaces• Ripplematch Campus Forward Award - Excellence in Early Career Hiring• Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 21664