Location: Wayne,PA, USA
Manager, Workout & Litigation Small Ticket
As Manager, Workout & Litigation (Small Ticket), you will be fully responsible for a team of Workout & Litigation Specialists managing distressed customers. The candidate will oversee members whose workload includes handling distressed accounts 60 days past due (and greater) and litigation and bankruptcy cases. The team must effectively liaise with collections, operations, asset sales, foreclosure, business units and external parties as well as ensure compliance with global C&R policies and guidelines. The candidate must be an inspired coach and mentor for their members while being responsible for meeting targets, deadlines and delivering a positive customer experience.
Find out more here about how you can unleash your full potential at DLL!
Day to Day
* Lead and manage a large team of Workout & Litigation Specialists and their assigned portfolio (OLM) in an efficient way and within corporate standards and policies including minimizing risk costs and Non-Performing Loans ('NPL') while maximizing recoveries and cure rates.
* Determine account strategy and appropriate escalation steps to include assignment to 3rd party agencies or outside counsel and assist the Director of Outsourcing in monitoring of the performance of vendors utilized.
* Direct activities related to workout cases, litigations and bankruptcies in a manner that ensures DLL's action and response is in accordance with all laws and internal DLL policies.
* Negotiate, settle, and remedy accounts in a manner that mitigates risk while maximizing recovery of loss.
* Manage the write-off process in accordance with DLL policy and procedure.
* Direct all after care activities related to DLL's recovery efforts.
* Liaises with Operations, Sales, Program Management, and the Risk organization regarding litigation efforts as well as risk management strategies.
* Identify process improvement opportunities, with a focus on streamlining and the elimination of unnecessary steps to maximize efficiency and improve results.
* Collaborate and participate in cross functional projects and initiatives as required.
* Ensure readiness of team members and support any change management efforts.
All members enjoy
* Two working days per year volunteering for a local charity.
* Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
* Flexible hours with possibility to work from home
* Career development opportunities: online learning, member development programs.
* Check this link to an overview of all benefits in your region.
Essentials
* Minimum of Bachelor's degree or equivalent work experience.
* 5+ years of relevant experience in the financial industry with people management and change management skills.
* Be an authentic leader who lives the values, inspires, and facilitates members to contribute to collective results in a matrixed organization.
* Strong understanding of Uniform Commercial Code, bankruptcy law, Fair Debt Collection Practices Act, credit underwriting, restructuring activities, strategizing accounts effectively and consumer collection laws.
* Excellent negotiation, influencing and problem-solving skills.
* Ability to direct, train and motivate a large number of direct reports.
* Outstanding communication, business acumen, decision making and leadership skills.
Choose Wellbeing
DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
* Connection - Build meaningful connections with other DLL members
* Health - Manage mental, emotional and physical health
* Finance - Provide learning opportunities to help members achieve personal financial health
* Lifestyle - Maintain balance between work and life priorities
There are things that matter to our members and the wellbeing of our members matters to DLL!
Settling In
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.
Good to Know
Desired Primary Work Location: Wayne, PA
Applicable Pay Range
$106,773.23- $133,466.53
DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.
This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.
* Deadline for application: November 27, 2024 (Due to high volume of applications this requisition may close prior to posted close date)
* The selection process may involve an assessment.
* Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
* DLL's referral program applies
* #LI-US1
* For more information, please contact our Talent acquisition partner Emily Halgren via ...@dllgroup.com
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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