Managing Director Inflight Products and Experience
: Job Details :

Alaska Airlines Managing Director Inflight Products and Experience SeaTac, Washington Apply NowGuided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set thestrategies and operational plans to ensure the success of our company. If you share our passion for creating an airline people love, we want to hear from you.Role SummaryThe Managing Director Inflight Products and Experience is accountable for the strategy and execution of the inflight guest experience onboard for two beloved brands - Alaska Airlines and Hawaiian Airlines. This includes setting and executing the long-term vision and strategy for all aspects of inflight food and beverage, catering operations, inflight service flow/delivery, and uniforms. This leader will also be held accountable for driving innovative cost efficiencies while maximizing the guest experience with a $400+ million budget.Key Duties

Sets and executes the long-term strategy for inflight products and experience across the Alaska and Hawaiian brands.

Manages the inflight food and beverage program including product planning, product performance, P&L management, forecast/inventory management, catering operations, and quality assurance.

Develops and executes against a roadmap for innovation across all aspects of food and beverage with a focus on guest experience improvement and efficiency gains.

Accountable for the development and execution of a comprehensive in-flight service strategy that drives industry-leading guest experience metrics.

Responsible for uniform programs including new uniform development and ongoing management of uniform programs and policies.

Influences across the company and provides strategic recommendations to enterprise leaders to enable a guest-first, quality-obsessed inflight experience.

Builds and maintains productive relationships with strategic business partners and labor leaders.

Develops people through effective performance management and ongoing feedback, focusing on talent development and succession planning.

Influences company culture through action and reinforcement of behaviors.Job-Specific Experience, Education & SkillsRequired

10 years of experience in marketing products or related area.

5 years of people leadership experience.

Bachelor's degree in marketing, business administration, or related field, or the willingness to attain a Bachelor's degree within six years of start date.

Experience translating a brand vision & strategy into compelling customer products and experiences.

Ability to leverage customer feedback and business metrics to drive continuous improvement and innovation.

Strong drive to deliver results with speed and quality, while managing to a budget.

Outstanding verbal and written skills, with the ability to present data in an organized, concise manner.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.Preferred

5 years of commercial airline experience.

Master of Business Administration degree.

Extensive experience in airline product development with a focus on inflight and service delivery.Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Strong ability to influence and collaborate with cross-functional peers and senior leaders.

Demonstrate strong leadership that can move the company forward.

Bold executive leader with the vision and drive to try new approaches based on data and experience.Salary Range$188,650 - $311,350 / yearSalary DetailsThe pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including location, relevant experience, and skillset.Total RewardsAlaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.Unlimited confirmed travel privileges on Alaska Airlines & Horizon AirGenerous 401k match programQuarterly and annual bonus plansEquity grantsGenerous holiday and paid time offFor more information about Alaska/Horizon Total Rewards please visit our career site.Apply by 7:00 PM Pacific Time on 2/3/2025Employment Type Full-TimeFLSA Status ExemptRegular/Temporary RegularRequisition ID 2024-13604Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. #J-18808-Ljbffr