Managing Director, Member Services
: Job Details :

Managing Director, Member ServicesInternational City/County Management AssociationWashington, D.C.(Remote/Hybrid Position)

The Moran Company is pleased to partner with The International City/County Management Association (ICMA) to conduct a national search for the organization's Managing Director, Member Services.

General BackgroundICMA is the leading organization of local government professionals dedicated to creating and sustaining thriving communities throughout the world. Founded as The City Managers' Association in 1914, it changed its name to the International City/County Management Association in 1991. ICMA assists local government professionals around the world to create and sustain thriving communities, serving over 14,000 members. The organization provides significant member support through professional development programs, research, publications, data and information, technical assistance, and training. Decisions made by ICMA's members can affect millions of individuals living in thousands of communities. ICMA promotes ethical conduct through its historical Code of Ethics and has expanded its global strategies to become a leading voice in local government abroad.

ICMA, headquartered in Washington, D.C., has a total staff of approximately 100, all of whom currently work remotely. The Managing Director, Member Services position reports to the CEO/Executive Director and manages a professional staff of 18. The Member Services Team implements strategies to ensure global membership growth and retention, manages ICMA awards programs, and oversees ICMA's Ethics Program.

Key Responsibilities

• Develop and implement strategies to design and deliver services and benefits that serve all segments of ICMA's membership.
• Responsible for the growth and retention of members, articulating and increasing the value proposition of ICMA membership.
• Oversee a variety of membership programs, including the organization's Ethics Program and travel up to 20% nationally and internationally.
• Participate in Executive/Leadership Team strategic planning, supporting the CEO/Executive Director in managing the organization and implementing its mission.

Principal Duties

• Evaluate and implement opportunities to strengthen member services programming and membership value.
• Provide oversight of all membership programs, benefits, and services.
• Build and maintain strong relationships with members and stakeholders.
• Monitor and assess member feedback, addressing concerns and identifying areas of improvement.
• Develop and execute a strategic plan to increase membership numbers and diversity.
• Use data-driven approaches to continuously improve membership and engagement.
• Collect and analyze membership data and trends to identify opportunities for growth and retention.
• Select, manage, develop, coach, and oversee staff; set team goals and initiatives.
• Manage team budget for all membership benefits and service programs.
• Direct the creation and implementation of strategies to promote the profession as a career.
• Provide technical advice or guidance on local government policies and operations.
• Provide leadership on developing partnerships with other organizations.
• Participate in conference planning and training.
• Manage content for newsletters, social media, and other communication channels.
• Serve as an advisor to the CEO/Executive Director.
• Collaborate with the ICMA Executive Board committees.
• This position is currently remote; regular in-person meetings are expected.

Candidate Qualifications

• Master's degree in public administration, public policy, business administration, or related discipline.
• 8 or more years of progressive leadership experience in association management or local government management.

Essential Knowledge/Skills

• Self-motivated leader with the ability to develop effective strategies.
• Experience operating within a global business model.
• Exceptional relationship builder with strong interpersonal skills.
• Expertise in strategic project management and operations management.
• Sound business and political judgment, high degree of integrity.
• Strong multi-cultural competency and commitment to diversity, equity, and inclusion.
• Strong analytical and problem-solving abilities.
• Strong communication skills, both verbal and written.
• Knowledge of computer operations software and Microsoft Office Suite.

Competencies/Key Characteristics

• Strategic Thinking
• Business Acumen
• Servant Leadership
• Results Driven
• Innovative
• Financial Management
• Visionary
• Collaboration Skills
• Transparency
• Excellent Communication Skills

Compensation and Benefits

The salary range for the Managing Director Member Services position is $170,000 to $180,000, DOQ. ICMA offers medical, dental, and vision insurance, life and AD&D insurance, long-term disability insurance, and contributions to a 403(b) retirement plan. ICMA offers annual leave, sick leave, 10 holidays, and 2 floating leave days.

Non-Discrimination

At ICMA, we strive to promote and sustain a culture of diversity, inclusion, and belonging. ICMA is an equal opportunity employer that does not discriminate in recruiting, hiring, or promotion.

Application Process

The search for the ICMA Managing Director, Member Services is being conducted by The Moran Company. Submit a cover letter and resume through the linked secure online portal.