Manufacturing Infrastructure Support Technician - Omniseal Solutions
: Job Details :

Manufacturing Infrastructure Support Technician - Omniseal Solutions The Manufacturing Infrastructure Support Technician position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments and applications. This position will be responsible for local implementation and maintenance of an IT infrastructure in compliance with standards developed by Saint Gobain Technology Services and act as site's principal point of contact for cyber security issues and mitigation projects. The manufacturing IT infrastructure can be unique to each plant and business requiring a strong understanding of plant processes to avoid unnecessary interruption or downtime. In this role, traditional IT infrastructure skills will be leveraged to support OT and manufacturing 4.0 initiatives. As the site Subject Matter Expert in IT, it is expected that the position will involve implementation of simple visualization and development of Industrial applications. This will involve basic coding and/or SCADA implementation projects in order to respond to urgent site requirements. Administration and Support of Local Resources Support, manage, develop, implement and troubleshoot all local data rooms when possible as needed. Rack, stack and cable IT servers, storage and related equipment. Install, configure and maintain IT systems and technologies including but not limited to: MS Windows workstation and servers, Red Hat Linux servers, Storage appliances/SAN, Vmware, VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP/Aruba switches. Track incidents using Service Now ITSM through completion and documentation stages. Troubleshoot and resolve incidents. Ensure managed infrastructure is monitored for uptime, capacity and utilization and proper handling of service requests (major or minor changes), their recording and the follow-up through implementation. Operations Monitor resource usage and follow up on system performance and alerts. Participate in the change management process (planning, follow-up, approval) and incident management (technical escalation, closing). Perform routine disaster recovery testing. Customer Relations Provide innovative ideas to the business in regards to Industrial digital solutions through knowledge sharing and industry trends. Ensure that customer needs are taken into account in line with the strategy defined by local Group. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Manufacturing IT Infrastructure Management Consult with local and regional management in the design purchase and implementation of IT systems for the manufacturing network. Deliver infrastructure that follows Saint-Gobain IT standards and security compliance requirements as published. Manage manufacturing IT assets through the entire systems lifecycle. Upgrade and replace non-standard IT infrastructure hardware and operating systems. Development and maintenance of new SCADA UI (using Inductive automations Ignition tool thru Python language) to visualize machine data as required. Support and implement machine connectivity between PLC and the site OT network. Other duties as assigned by supervisor. Bachelor's degree (technical or business related) - Computer Science/Engineering Degree (Preferred) 5 years applicable work experience within IT and/or technical manufacturing experience (Preferred) 2 years Prior experience servicing internal customers in a large complex organization Knowledge of Lean Manufacturing Processes; 5S, Kaizen, etc. (Preferred) Advanced Degree or certificate (Preferred) J-18808-Ljbffr