Manufacturing Technical Support Agent
: Job Details :

IT Systems Admin Support (Manufacturing)Summary –The Manufacturing IT Systems Admin Support will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems. Supports call documentation, problem resolution, and specialized user support will be provided. Proper call trails will be maintained for future reference and follow-up services. Software/hardware testing and change control will be completed to minimize/eliminate adverse impact of system changes to overall supply chain infrastructure. Assists the Applications, Infrastructure, and Telecommunications Support Teams in change and version management and problem resolution. Enforces Corporate Manufacturing Systems policy, procedures and best practices. Manufacturing IT Systems Admin Support Essential Duties & ResponsibilitiesProvides support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery and system performance.Demonstrates skills necessary to support all supply chain applications, process control, scaling/labeling, desktop computing and network.Understands the hardware, software and applications from a users' standpoint to ensure proper problem resolution.Monitors system performance, perform system checks, and enforce procedures established for system use.Enforces Corporate MFG system administrator, LAN administrator, change management, asset management, technical standards, policy, procedures and best practices. Audits and reports facility non-compliance and remediation plans.Responsible for activities associated with the problem identification, prioritization, and relation of reported computer system problems. Monitors and responds to technical hardware and software problems.Manufacturing IT Systems Admin Support Education and Experience RequirementsAssociates degree in Computer Science, Information Technology, Electronic Technology or Business Management plus 2 years related work experience.5+ years related work experience will be accepted in lieu of Associates Degree.Requires experience or education in microprocessor based equipment, Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration, Database Administration and Unix or Linux operating systems.