Requirements
- Must be at least 16 years of age
- Must have a valid Virginia Driver's License or ability to obtain within the first 30 days of hire, in addition to a satisfactory driving record
- Friendly, outgoing, reliable and punctual
- Professional appearance and attitude at all times
- Responsible, safety conscious, and detail oriented
- Knowledge of or experience with Jon Boats, Electric Trolling Motors, Paddle Boats, Kayaks, Stand-Up Paddle Boards
- Knowledge of basic math; ability to handle money with accuracy
- Requires good communications skills; capacity to understand/follow oral and written orders
- Strong problem-solving skills
- Self-motivated with the ability to work without supervision
- Available to work a combination of weekdays, weekends, and holidays: daytime or evening
- Ability to react calmly and effectively in emergency situations
FocusTasks, Duties
- Perform tasks as directed by the on Marina Supervisor, Assistant Recreation Director, or Recreation Director
- Assist guests in rental of equipment at Marina or Beach
- Ensure guests are properly filling out liability forms needed to participate in desired activity
- Handling money and making correct change for rentals or redeeming online vouchers
- Learning and using our point of sale system to enter participation/rental statistics and online vouchers
- Comfortable instructing guests on Marina rules, safely using the equipment
- Assist in maintaining cleanliness of the Marina/Beach and surrounding area as needed
- Maintain equipment and its cleanliness by following safety protocols
- Transport equipment with boat trailer if needed
- Interact in a professional and courteous manner while supervising youth and adults participating in activities
- Receiving and resolving guest complaints
- Handle minor maintenance issues as they arise at the facility
- Performs other duties as requested
Communication/Team Involvement
- Communicate with team members to increase productivity
- Alert Supervisor/Assistant Recreation Director to any issues that may require attention
- Provide assistance to the on duty shift supervisor, Assist Recreation Director and the Recreation Director as needed
- Participate in the feedback loop that includes staff members at all levels to underscore the resort's team-oriented culture
- Requires good communications skills both orally and written; capacity to understand and follow oral and written orders
- Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
- Ability to accept and adjust to constructive criticism
- Ability to establish and maintain effective working relationships with fellow employees, supervisors, and public
Decision-Making, Judgement, and Initiatives
- Organize daily assignments to ensure efficient task completion
- Implement time-saving or quality-improving production solutions
- Tasks require thorough perception and judgement
Professional Development and Mentoring
- Complete requisite on-the-job training
- Attend staff development meetings
- Attend additional training functions as directed
Physical Requirements:
- Tasks require thorough perception and judgement
- Tasks involve physical effort, i.e. standing, walking, and frequent light lifting (5-10 lbs.); somewhat frequent heavy lifting (20-80 lbs.); frequent heavy pulling/pushing (200 lb.) of 14' aluminum Jon Boats in and out of the water; minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
- Some tasks may involve extended periods of sitting, standing and walking
- Ability to work in an outdoor setting daily for an extended period
Core Responsibilities
- 1 Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
- 2 Maintain a professional appearance and attitude at all times
- 3 Assist guests in rental of equipment at location scheduled
- 4 Ability to enforce safety rules for facilities and activities
- 5 Assist in maintaining cleanliness of the resort amenities and facilities as needed