Title: Maritime IT Technician
Position: Full-time Hourly/Non-Exempt
Reports to: IT Support Manager
Division: River
Location: Paducah, KY
About Marquette:
Headquartered in Paducah, Kentucky and founded in 1978, Marquette is a leading provider of inland marine transportation services. Our Company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the Company controls over 1,000 dry cargo barges. The Company has additional offices in St Rose, LA, Lockport, LA and La Porte, TX. With over 1,500 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways. We are the only fully integrated fleet in the industry that can do what we do.
Job Summary:
This is an entry-level position in the maritime industry for a tech-savvy individual interested in a varied and challenging IT position. Here, you will support all the technology used in modern business including remote, enterprise, and vessel systems. You will get hands-on experience across the technology spectrum and work with leading technology vendors. This position will also support our cyber security posture, enterprise applications, and new technology projects across our company.
Principal Responsibilities:
- Provide world-class customer service for our vessel and shore staff at Marquette.
- Provide remote and hands-on technical support onboard vessels and in shore offices.
- Diagnose computer and device problems to determine the root cause of malfunction.
- Maintain onboard navigational equipment (AIS, GPS Compass) and Rose Point systems on vessels.
- Maintain Printers, scanners, and multifunction devices onboard vessels and in offices
- Assist in providing network installation, maintenance, and administration on vessels and on shore
- Provide cellphone and cellular network device hardware and configuration support.
- Install, test, and configure operating systems and authorized software as required.
- Obtain training certifications for all Maritime and Enterprise technology used at Marquette.
- Support our strong cyber security focus and implement our cyber response plan if required.
- Document all support tasks performed in Helpdesk system (ConnectWise) and other internal tools.
- Follow company policy in copying software and documentation.
- Assist all IT teams in performing project specific and general duties as requested
- Receive, test, inventory and configure technology hardware for shore and vessels.
- Perform preventive maintenance and cleaning of shore and vessel equipment as directed.
- Liaise with vendors to manage equipment RMA/Warranties as needed.
- Work scheduled “On-Call” afterhours rotation as assigned
- Travel to and board vessels frequently, following company policies, and safety procedures
- Support and/or perform other IT related duties and/or project tasks as assigned.
Qualifications:
- Associate degree from an accredited college or equivalent to 2 years' comparable work experience.
- Be available to travel locally up to 50%. Occasional overnight and overtime travel is required (