Location: Lynnfield,MA, USA
What you will do
Under the dual direction of the Market General Manager and the Area Cash Manager providing operational guidance, the Market Operations Lead fully owns the cash improvement activities and results for their respected market. This entails oversight on cash impacting activities, business process improvement efforts, process change activities, metrics within BOS and targeted results across their area. The market leader will develop and implement cash initiatives, customer and business strategies, processes to achieve customer experience and deliver cash metrics. Market Leader is responsible for achieving cash metrics in collaboration with the AMT, MBC Collections Team, and other OTC functions.
How you will do it
Provide clear framework for the market to achieve FY23 Market level metrics as assigned by leadership.
Partner with the MGM, ACM, and GBC Team to implement up front process improvements to drive monthly cash goals and metrics.
Drive accountability for timely dispute resolution across the market
Drive access to Legal and third-party partner concern and ownership
Establish a cadence regarding AR/Dispute Calls, where the District/Branch Team Members & Leaders discuss appropriately raised invoices and disputes, to ensure Cash & Dispute related responsibilities are completed – and addressed accordingly.
Field incoming customer inquiries and provide customer service and support on a continual basis.
Identify “TOP” Customers within the Market to ensure their specific invoice, billing and payment expectations are met, to ensure excellent Customer Service is provided – and payments to JCI are received in a timely manner.
If applicable, in-person Customer visits may be required.
Implements Market operating cadence for Cash performance optimization, directly interacting with Operations, Sales and Support personnel at Area and Branch/District levels to resolve A/R related issues and identify root causes to deliver useful outcomes.
Address Policy & Process gaps within the Market/JCI to assist with establishing standard processes to potentially share with broader Area & business partners.
Partner with the Billing/Booking Teams when necessary to ensure proper Payment Terms & Invoicing Standards are adhered to, thus resulting in an increase in collectable invoices, and fewer Disputes.
What we look for
Required
Bachelors degree and 5 years of progressive experience in Finance or business operations
High-level competence in written and verbal communication
Ability to achieve results and objectives through influence and effective execution.
Comfort and confidence around leadership
Proficient in Excel (pivot tables)
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