Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned
- Facilitates patient census growth by providing superior customer service and admission support to referral sources and admission support to referral sources and patients.
- Conducts one on one contacts with patients identified for admission to USRC facilities in order to market our services and facilitate admissions.
- Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.
- Collaborates with physicians and hospitals to obtain information necessary for outpatient placement,
- Escalates admissions issues and problems according to the established procedures to ensure timely resolution.
- Works with dialysis facilities to accommodate shift requests as appropriate.
- Builds and maintains knowledge of insurers, payor groups, MSOs, and other referral sources within the assigned market.
- Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics within the assigned market.
- Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient.
- Required to comply with all applicable company policies and procedures, local, state and federal laws and regulations.
- Communicates regularly with Vice President Business Development regarding program status, customer service issues, and obstacles (both internal and external to USRC) affecting the referral and admissions process.
- May refer to senior level staff for assistance with higher level problems that may arise.
- Additional tasks and duties as assigned by Vice President Business Development.
- Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
- Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
- Regular and reliable attendance is required for the job.
Qualifications/Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Requirements include:
- Bachelor's degree preferred; degree in finance, decision sciences, business or another analytical disciplines strongly preferred.
- Three years experience with multi location healthcare preferred; other relevant experience will be considered; previous dialysis experience a strong plus.
- Proficient with all Microsoft Office products, including Outlook and Word.
- Advanced analytical skills required; Excel