Market Manager
: Job Details :

Posted Friday, December 15, 2023 at 5:00 AMDepartment: FieldRevision Date9/2023FLSA Status: ExemptBusiness Unit: RetailJob Code:EEO-1: 1.2Market ManagerNew JobCurrent Job RevisionsSummary: Responsible for delivering the Visionworks brand experience for multiple stores in a geographic area, encompassing 5-8 Retail locations. Through Operational Excellence, lead, develop, and manage the Clinical and Retail team in the execution of sales, services, clinical and retail activities and processes. Ensure the Visionworks culture is a strong and living reality. Create a work environment that is respectful to all, values differences and collaboration, welcomes and acts on feedback, celebrates and has fun, and is focused on growth and internal promotion of our talent. Lead and supervise the Clinical and Retail store teams to include selection, learning and development, coaching, counseling and performance management.Manage and execute planning, prioritizing and delegation skills to maximize the overall sales and profitability of multiple locations within the area through effective execution of Ë The Visionworks Way' Operational Standards.Drive store sales results against budget as well as prior year results. Develop business plans by store as part of seasonal planning process and maintain/monitor store action plans.Ensure that Retail and OD labor is appropriate to meet the patient and customer demand. Manage the labor scheduling and budget for the Retail and Clinical Support team.Ensure that all customer service practices are in place and that complaints are responded to quickly.Monitor all financial expense and operational controls to include adherence to appropriate staffing/payroll guidelines.Develop a talent pool to supply management needs and growth. Ensure store associate training and development programs are executed.Partner with Support Center Partners to share feedback or elevate the needs of the area.Ensure optimal EMR utilization, leading to higher patient satisfaction/retention.Develop and execute exam revenue and profit results of each store through people development and improved store operations.Building and maintaining business relationships with doctors, while working to solidify a positive relationship between the General Manager and the OD Partner in each location.Ensure store standards for cleanliness, equipment functionality, general store repairs, visual merchandising and signage are met.Keep abreast of competitor activity in the Zone and keep appropriate Support Center personnel advised.Ensure stores adhere to all company safety standards, policies, and procedures.Experience/Education:Bachelor's degree or equivalent work-related experience required.Two (2) or more years of multi-unit retail management experience.Optical retail management experience preferred.Key Requirements:Favorable result on Background Check including Motor Vehicle Report.Must have own vehicle and be an insured, licensed driver in current state of residence.Mental/Physical Requirements:Professional written and verbal communication and interpersonal skills.Multi-unit supervisory experience.Optical experience a plus.Relocation flexibility.Must be able to personally drive and take commercial air transportation.Extensive overnight travel depending on store geography.Ability to think logically and analyze financial data.Work under stress with interruptions and deadlines.Viewing of computer screens and entering/retrieving data from computer.Exhibit empathy and good phone resolution skills.Problem-solving/reasoning and interpreting numbers/data.Drive automatic equipment/vehicle continuously.Essential Responsibilities related to Physical Demands/Work Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. Position requires frequent travel, inclusive of air travel.ActivityAmount of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandXWalkXSitXUse hands to touch, handle, or feelXReach with Hands and ArmsXClimb or balanceStoop, kneel, crouch, or crawlTalk or hearXEssential Responsibilities related to Behavioral Characteristics:Must be detail oriented and well organized.Must be able to communicate clearly and effectively with varied levels of leadership and customer/patients.Must be energetic and self-motivated.Must be a team player.Must be able to problem solve.Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.Ability to initiate immediate interaction, coordination and collaboration with team members, vendors, customers etc.HIPAA & Security Requirements:All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.#J-18808-Ljbffr