Market President
The Market President is responsible for the administration and efficient daily operation for the assigned geographic banking market, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation; achieves individual and market sales goals through new business sales, referrals, and retention of account relationships. Provides leadership, training and supervision, delegates day to day operations to the Branch Manager or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
What makes Generations Bank different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.
Core Values:
- Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.
- Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
- Communication: We believe in proactively sharing ideas and information.
- Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.
If you share a common vision in our culture and core values, we encourage you to apply.
What does a Market President do? The specific duties/responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Reinforces the application of superior customer service through his or her example along with appropriate follow-through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members.Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; investigates and follows up on significant changes in status of existing customers; motivates and monitors staff in cross selling and product presentation compared to goals; meets with customers to discuss needs or concerns and outlines appropriate Bank services.Responsible for marketing objectives of the area serviced by the branch; identifies and pursues potential sources of business and other strategies to meet established goals and directives; documents the effectiveness of the branch's marketing plan and makes recommendations to executive management as appropriate.Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.Contributes to the overall profitability of the branch; implements cost controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget.Approves or declines credit requests within approved lending limits; submits credit requests to the Loan Committee for approval; interviews loan applicants, explains loan options, rates, terms and collateral requirements; assists customers in the completion of credit applications; obtains credit reports and other verifications as required and analyzes credit data; consults with the Chief Credit Officer or other lending personnel when appropriate; advises loan applicant of decision; processes necessary documentation and provides customer with properly completed disclosures and forms within established time frames.Ensures effective communication with staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.Maintains an advanced knowledge of financial industry status and trends.Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.Assumes responsibility for special projects; gathers data and prepares reports for executive management, audits, and other personnel.Plays a positive role in the development and growth of assigned branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.Performs personnel actions including performance appraisals, disciplinary actions, interviewing candidates for employment, and makes recommendations as to hiring, firing, promotions, or other changes in status of other employees; monitors the daily activities of the market location(s) including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.Processes, solves, and answers complex customer transactions, problems, or inquiries.Assumes responsibility for various branch functions in the absence of staff members or in overload situations.Maintains confidentiality of customer and bank data.Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules, and regulations.Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.SECONDARY DUTIES
The position of Market President performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY
The position of Market President is responsible for the supervision of 2 or more employee(s), and normally carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws, ensuring adherence to EEO guidelines.
ADDITIONAL DETAILS
This full-time, non-exempt position reports to the Generations Bank President. The work schedule is Monday-Friday, 8-5, with occasional overtime hours. The working arrangement is on-site.
After Hours/Weekends: as a Community Bank, we are committed to serving our community! Accordingly, our employees have an opportunity to participate in events after normal business hours for community outreach activities.
Environment and Physical Activity
The Market President is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving a Bank or personal owned vehicle approximately 25-50% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.
The Market President, while performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.
The Market President may operate any or all the following: telephone, smart phone, copy machine, adding machine (calculator), scanner and image systems, scanning equipment, computer terminal, laptop, personal computer, tablet, printers, or other office equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Mental Demands. The Market President must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What are the Requirements? These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
BASIC QUALIFICATIONS
- High school diploma or general education degree (GED).
- 5 or more years of banking experience.
- 2 or more years of management experience.
- 1 or more years of lending experience.
- Qualified to be registered with the Nationwide Mortgage Licensing System and Registry (NMLS) as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the SAFE Act ).
- Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.
- Ability to perform the essential functions and physical demands of the job as listed above.
PREFERRED QUALIFICATIONS
- Advanced experience, knowledge and training in progressively responsible branch or department operations, management, and supervisory activities.
- Ability to develop marketing and business development skills with customers.
- Skill to articulate thoughts clearly and listen actively.
- Ability to think critically, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Advanced knowledge of general accounting, payroll, budgeting, and related accounting and record keeping systems in a financial institution.
- Advanced knowledge of related state and federal banking compliance regulations, and Bank accounting policies and procedures.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Intermediate skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software programs.
- Excellent organizational and time management skills and a thorough understanding of management procedures; setting objectives, developing strategies, budgeting, and developing policies and procedures; effectively staff department; direct employees towards the desired objectives; developing performance standards, measuring results, taking corrective action, and rewarding employees as appropriate.
- Bilingual language skills (Spanish and English).
- Professional appearance and demeanor.
- Passion for service to the community that is represented in the Fayetteville market.
Why should I apply?
- Competitive Wages
- Comprehensive and affordable medical, dental and vision benefits
- Paid time-off program
- Company-paid holidays (10 annually)
- 401(k) with Company Match
- Company-paid Basic Life Insurance
- Company-paid Short-Term Disability
- Employee Assistance Program
- Paid Maternity and Paternity Leave
- Training and Advancement opportunities
- Company-sponsored volunteer opportunities
Pay Transparency Nondiscrimination Provision
Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.
We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
Generations Bank is an affirmative action and equal opportunity employer and adheres to EEO Guidelines to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.
Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.
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