Job Summary As a Market Retail Leader, you will motivate, coach, and support the vision of providing outstanding customer service and performance by leading a team of Personal Bankers and Customer Service Representatives in outlying bank locations. You will be providing and performing the items below as a core part of your daily accountabilities:
- Coaching Practices: Retail Market Leader will coach, train, and develop Personal Bankers and Customer Service Representatives to holistically understand our customer's financial needs and provide value through relevant delivery channels.
- Employee Retention: Promote and ensure a positive work environment for employees within the market. Attract, develop, and retain talent.
- Customer Experience: Maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers.
- Deposits and loan goals: Along with daily responsibilities, Dacotah Bank employees are highly encouraged to participate and support the numerous community involvement opportunities the bank provides throughout the year.
Essential Functions
- Customer Experience: Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.
- Concierge: Implementing and holding team accountable for customer facing programs to inspire engagement. Coach, develop, and support to drive results.
- Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
- Facilitate community engagement and education within the markets.
- Community Involvement: Participate in a variety of Community Service opportunities while encouraging staff participation.
- Personal Competency Development: Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities.
- Management of retail team(s).
- Other duties as assigned.
Experience, Skills, and Qualifications
- Bachelor's degree and/or 5+ years of related experience in a sales management role, working with high performance sales teams
- Experience with sales and new business development in conjunction with meeting/exceeding individual and team goals
- Experience managing multiple bank locations
- Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies and procedures. Experience leading or participating in events and activities for local networks or professional organizations.
- A commitment to professional and ethical behavior
- Advanced interpersonal skills
- Ability and experience in navigating change
- Ability to lead, coach, motivate, and develop staff
- Excellent verbal and written communication; communication proficiency
- Patience and understanding
- Detail-orientated; thorough
- Ability to handle high-stress situations
- Self-Motivated
- People Management Skills
- Highly organized
Competitive Benefits Package
- Health Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage
- Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage
- Generous paid vacation and sick time + 11 paid Holidays
- 401(K) - dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
- Annual wellness reimbursement program
- Annual Dacotah Gear allowance
- Birthday day off
- Additional perks and benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)