Cypress Garden Center for Nursing and Rehabilitation -
Job Title: Marketing/Admissions Liaison
Facility: Cypress Garden Center for Nursing & Rehabilitation
Job Description:
Cypress Garden Center for Nursing & Rehabilitation is dedicated to providing exceptional care and fostering a compassionate and supportive environment for our residents. Join our team and make a difference in the lives of our residents and their families.
Public Relations:
- Collect and respond to all inquiries, whether in person or by telephone, and convert them into admissions when possible.
- Identify and develop working relationships with community partners.
- Represent the facility to the larger community, including delivering speeches and presenting programs on aging and health care to various community organizations.
- Visit residents in hospitals or at home prior to transfer to the facility. Monitor community perception and manage the facility's position in the community.
Marketing:
- Maintain relationships with area physicians, social service departments, hospital discharge planners, governmental agencies, bank trust officers, lawyers, clergy, industrial health programs, insurance carriers, HMOs, and other professionals or groups that may influence inquiries.
- Communicate with these groups to educate and build awareness of the facility's scope of services.
Customer Service:
- Coordinate all resident admissions, including transportation, obtaining proper admissions paperwork, communicating with residents, families, and facility staff, and appropriate follow-up.
- Assist in obtaining resident medical records and information from hospitals, doctors' offices, etc.
- Help residents and families adjust to the new environment by working closely with all departments.
- Assist families and residents in understanding facility policies and procedures and charges for services rendered.
- Follow up with residents and families to ensure satisfaction with the service.
Other Duties:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
- At least 2 years of experience in a similar role.
- Strong communication and interpersonal skills.
- Ability to build and maintain relationships with various stakeholders.
- Excellent organizational and multitasking abilities.
- Compassionate and supportive approach to resident and family needs.
Apply today to become a part of our community!