Location: Dickinson,ND, USA
Position: Communications Specialist Status: Non-Exempt
Reports To: Marketing Manager
Position Summary
This is a new position to Steffes and critical to aid in the communications leadership across the organization. Provides communications support for product management, engineering, HR and marketing through the creation and project management of technical documentation, customer facing content to support sales and marketing plans (digital and traditional), customer training materials, recruiting materials and promotions, internal and external communication materials (newsletters, promotions, employee communications, etc.)
Steffes Core Values
Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
Teamwork: We believe people achieve much more by working together.
Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
Humility: We recognize and appreciate strengths and contributions beyond one's self. We are modest, genuine, and authentic.
Key Responsibilities
* Provides project management and content development for engineering and product driven documentation across all value streams.
* Works closely with product managers, engineers and sales to develop critical customer communications, including product documentation, literature, digital and print sales and tech support content, training materials.
* Works closely with the HR team to strategize, design and produce internal and external communications assets to support employee recruitment and retention.
* Manage technical resource content and be responsible for keeping the documentation up to date in the program.
* Update and prepare presentations and other training materials for product training sessions.
* Manage bi-annual customer satisfaction surveys.
* Support voice of customer initiatives as directed by the marketing department leader.
* Run reports on technical calls and warranty information as needed.
* Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
* Helps company meet its Strategic, Quality and Safety objectives.
* Other duties may be assigned.
Core Expectations
Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
Quality - Actively support and participate in Quality Improvement.
* Take immediate action in unsafe situations.
* Adhere to all safety standards; thus, promoting safe practices to ensure a safe environment.
Conduct - Demonstrate and support the Steffes Code of Conduct.
Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
* Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
* Striving to deliver the best quality in daily work.
* Promoting a positive image of Steffes and its products.
* Being timely and punctual in attendance and following all policies and procedures.
Job Requirements/Qualifications
* BA in Communication, Journalism or Marketing
* Min 5 years of related work experience
* Technical aptitude or interest
* Fundamentals of project management
* Must possess great communication and presentation skills
* Excellent grammar, composition, and proofreading skills
* Knowledge of design and publishing concepts and software
Physical Demands of Position
* This position requires walking, sitting or standing to a significant degree.
* Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
* Must have the ability to climb ladders and/or stairs.
* Stooping, crouching, kneeling and bending.
* Handling, feeling, and gripping would be required for some activities.
* Visual acuity is required to inspect work completed.
This role may be subject to internal and external environmental conditions.