Location: Eagle Pass,TX, USA
Reports to:
Players Club & Promotions Manager
Job Summary:
This position is responsible for assisting Marketing Leadership in the coordination, creation, and oversight of all marketing strategies.
Essential Functions:
* Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
* Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
* Responsible for coordinating promotions and all exclusive events.
* Maintain communication with vendors and other casino departments including contracted marketing agencies.
* Responsible for promotion/event advertising in conjunction with contracted marketing agencies.
* Represent the casino at all casino events, trade shows, meetings, conventions, etc.
* Coordinate all aspects of promotions and events production.
* Ensure promotions are approved by gaming commission.
* Ensure the PA system is working properly before any promotion/event.
* Contribute to the creation of new exclusive event presentations and special promotions prior to management approval.
* Responsible for all signage in the casino in conjunction with contracted marketing agencies and Marketing Specialist (Media).
* Demonstrate and promote KLECH core values and MAD skills
* Manage and maintain security of confidential information entrusted to position.
* Attend and satisfactorily complete all required training as assigned.
* Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
* The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
* Perform other duties as assigned.
Minimum Requirements to Qualifications:
* Must have High school diploma or GED.
* Minimum three (3) years of guest service experience working in a fast paced, complex casino environment, required.
* Minimum two (2) years working in a guest facing marketing role, required.
* Bachelor's degree in marketing or related field, preferred.
* Supervisory experience, preferred.
* Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities:
* Ability to work independently with minimal supervision.
* Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
* Ability to work under pressure in a fast paced, stressful environment.
* Ability to meet multiple deadlines and multi-task.
* Ability to have strong critical thinking, analytical and guest service skills.
* Must possess a positive attitude with strong organizational and leadership qualities.
* Ability to add, subtract, multiply and divide in all units of measure.
* Ability to define problems, collect data, establish facts and draw conclusions.
* Ability to understand complex instructions and material.
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
* Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
* Ability to maintain confidentiality.
* Ability to follow and comply with established Casino guest service programs.
Physical Demands:
* While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
* The team member must be able to concentrate for prolonged periods.
* Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
* The team member must be able to communicate effectively in person or using telecommunications equipment.
* The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
* Frequently lift and/or move up to 30 lbs.
Work Environment:
* Normal office setting and casino floor.
* Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
* Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
* Extended hours and irregular shifts may be required including nights, weekends and holidays.
* Must be able to perform under pressure and work long hours under stressful conditions.
* May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
* May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
* Travel may be required to perform one or more essential functions of this position.
Conditions of Employment:
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
* Must be able to provide authorization to work in the United States.
* Must be at least 18 years of age.
* Must have access to reliable transportation to commute to and from work.
* Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.