Location: Tunica,MS, USA
It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests. All duties are to be performed following company Marketing policies practices, and procedures.
Location: Gold Strike Casino - Robinsonville, MS
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Determine and evaluate customers' casino activity to provide corresponding incentives and has the authorization to approve a limited number of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare, or discounts).
* Maintain the property's customer base to support increasing customer development efforts.
* Assist in managing customers to profitable levels.
* Work in conjunction with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate in-house casino customers.
* May attend special event functions when appropriate to promote marketing efforts and greet customers.
* May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
* Maintain highly confidential casino customer information by enforcing the privacy of all guests and limiting requests for information about such guests in accordance with company policies.
* Resolve customer disputes and complaints to the satisfaction of the customer and the company.
* Comply with local laws, Title 31, and attend all mandatory compliance and training sessions.
* Perform other job-related duties as requested.
MINIMUM REQUIREMENTS:
* Bachelor's degree or equivalent work experience.
* Three (3) years of prior relevant experience.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
Gaming license/registration as required by jurisdiction(s).
KNOWLEDGE, SKILLS, AND ABILITIES:
* Must be able to communicate effectively in English, in both written and oral forms.
* Able to work in the fast pace environment
* Able to work as a team with co-workers
* Starts to demonstrate marketing functional attributes (competencies)
* Demonstrates excellent customer service skills
* Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
* Shows flexibility in working a variety of shifts
* Demonstrates and maintains a professional, neat, and well-groomed appearance adhering to company standards.
* Able to travel domestically or internationally to meet existing customer base.
WORK SCHEDULE/HOURS:
* Regularly scheduled hours: Work Days: Varies | Hours: Varies
* Other - Must be flexible if needed for occasional work outside of normal business hours.
WORKING CONDITIONS:
* This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.