Restaurant Associates
Position Title: MARKETING OPERATIONS & COMMUNICATIONS MANAGER - NYC
Pay 15
Reports To: Global VP, Operations
Salary: $90,000-$105,000/yr.
Other Forms of Compensation: Competitive Benefits Package
Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A !
Job Summary
The Marketing Operations & Communications Manager is a key member of the Compass / RA Citadel account team with responsibility for managing the onsite events and marketing activities, partnering with operations to grow engagement and enthusiasm for our activities. We are looking for an outgoing marketing expert who is passionate about building a programming calendar that supports Citadel's employee engagement strategy. This individual will create our programming, marketing, communications and promotions strategy.
The role will lead marketing initiative development and implementation in all North American locations and liaise with a range of other internal sectors including Wolfgang Puck Catering, Union Square Events, Canteen and Eurest. In the future, this individual may be required to share and collaborate with marketing and operations teams in global regions where we provide food services to Citadel.
The role reports directly to Compass Global VP Operations for Citadel and will be based in NYC and is a full-time and 5-day, on-site position.
Key Responsibilities:
- Planning and implementing programming initiatives across multiple sites, with corresponding marketing and communications campaigns to spread the word
- Develops and directs partnerships including but not limited to, external restaurant partnerships, celebrity chef promotions and external pop-up activations
- Leads event planning and activation efforts by coordinating with multiple teams, including managers and culinary leads across all locations
- Oversees the end-to-end process, from conceptualization and decor to setup and flawless execution.
- Ensures all managers and culinary leads across locations are aligned on goals and expectations for activations and events, driving seamless execution and shared success.
- Oversees the development of weekly menu signage packages and coordination of approvals
- Demonstrates a strong background in retail, with experience in designing and setting up visually compelling displays, tablescapes, or other decor elements. Leverages these skills to enhance marketing activations by creating engaging, on-brand environments that capture attention, reinforce messaging, and elevate the overall guest experience.
- Partners with operations, Compass marketing resources, Citadel marketing resources, to deliver a marketing strategy that aligns with Citadel business and marketing goals, builds our program and drives client/guest engagement.
- Drives development and directs results-oriented marketing planning across NAM locations in line with agreed annual marketing plans with Citadel.
- Develops success metrics and reporting mechanisms for marketing plans and initiatives
- Stays appraised of food service and associated trends and characteristics of core customer groups, presents at least quarterly on important consumer and workplace trends and makes frequent recommendations on initiatives and changes.
- Participates in communications development in partnership with Citadel
- Participates in Compass / RA marketing planning and development meetings and leverages wide resources in Compass for the benefit of Citadel food services
- Handles design resources as appropriate to support program implementation
- Actively supports client reporting through monthly, quarterly and annual business reviews to tell the story of the partnership, initiatives and outcomes
Preferred Qualifications:
- Bachelor's degree in relevant Marketing discipline
- Minimum four years marketing management experience required
- A strategic thinker and highly organized with ability to prepare and manage budgets
- Corporate food service, restaurant, fast casual food marketing experience a plus
- Strong project management skills and ability to multi-task, keen eye for detail
- Excellent oral and written communicator with strong technical aptitude who remains abreast of market business trends
- Broad knowledge of social media and solutions that build internal and external engagement, as well as a thorough understanding of the Internet
- Self-starter with outstanding leadership and planning skills
- Budget management experience required
- NYC based. Must be willing to travel occasionally as needed within US.
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook. Canva, Adobe, Illustrator and other relevant design software.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.