Location: Myrtle Beach,SC, USA
Job description
A Welcome Center Representative is responsible for checking in Mini-Vac clients as well as support for manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.
Responsibilities include, but are not limited to:
* Greets owners who arrive for their update presentation.
* Keep track of the owner services representatives that owners will be sitting with.
* Data entry and Typing
* Upon completion of the Update, gift the owners.
* Reconcile the tours at the end of the day.
* Assist In-House marketing with their owner callbacks.
* Pre-gifting owners and non-owners when appropriate.
* Answering any questions from owners and non-owners concerning the Boyne Area.
* Address any special needs that owners and non-owners may have.
* Greet non-owners/ guests who arrive for their vacation.
* Go over qualifications with the guest.
* Supply guests with local information, and maps to the hotel and the surrounding area.
* Reconcile the daily inventory.
* Greeting Owners/ Non-Owners
* Gifting Owners/ Non-Owners
* Selling Golf/Ski Vouchers
* Gifting Inventory
Job Type: Full-time
Benefits:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Weekend availability
Experience:
* High school diploma or equivalent
* Client Services & Customer Support: 6 months (Preferred)
* MS Office
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