Location: Cleveland,OH, USA
About Us
The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Marketplace host or hostess is the cashier, stocker and critical first impression of the marketplace retail space at The Westin Cleveland, and therefore is empowered to create memorable guest experiences and quickly assist our travelers and corporate neighbors with coffee, food and beverage and retail items.
Responsibilities
* Be friendly and accommodating at all times.
* Proactively welcome guests as they arrive with a helpful demeanor. Wish them a fond farewell upon their departure.
* Thank the guest for their purchase and visiting the hotel.
* Foster positive relationships with the various departments in the hotel including but not limited to, outlets, culinary. front desk, housekeeping and engineering.
* Become a subject matter expert about the hotel and the local area to best assist guests and visitors with any questions they may have. This is a high traffic location located in the vicinity of our lobby and elevators.
* Use your sales proficiency to verbally market available items for purchase.
* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
* Maintain proper set-up and cleaning of the Marketplace, always ensuring a presentable appearance appealing to our guests and visitors.
* Restock items as required for food, beverage and retail. Maintain the Starbucks coffee machine as required.
* Accommodate special guest requests.
* Comply with attendance rules and be available to work on a regular basis based on business requirements.
* Perform any other job-related duties as assigned.
Qualifications
* Ability to comprehend guest requests, work instructions, logs and necessary written instructions and checklists.
* Must have excellent cash handling skills and accountability, requiring a cash bank count at the start and conclusion of every shift.
* Ability to remember, recite and promote items available for sale.
* Ability to stand frequently and interact with our guests and visitors.
* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
* Ability to establish and maintain effective working relationships with associates, customers, and patrons.
* Effective verbal and written communication skills with a friendly demeanor.
* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
* Can do attitude able to contribute to the needs of the hotel and necessary job requests.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.