Location: Moncks Corner,SC, USA
Small Engine Mechanics inspect, service, and repair outdoor power equipment (including lawn mowers, edgers, blowers, garden tractors, and portable generators), related accessories & non powered equipment. Mechanics diagnose the source and the extent of the repair issue, evaluate the mechanical, electrical, and fuel problems present and make necessary repairs. Additionally, Small Engine Mechanics provide excellent customer service to those seeking advice about particular equipment and assist in educating employees about equipment.
Essential Duties & Responsibilities
Repair Services
* Discuss equipment issues, maintenance plans, and work performed with customers.
* Perform routine engine maintenance, such as lubricating parts and replacing spark plugs.
* Test and inspect engines for malfunctioning parts.
* Repair or replace worn, defective, or broken parts.
* Reassemble and reinstall components and engines following repairs.
* Keep records of inspections, test results, work performed, and parts used.
* Good dexterity must be maintained at all times. Many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, require a steady hand and good hand-eye coordination.
* Mechanics must be familiar with engine components and systems and know how they interact with each other. They must frequently disassemble major parts for repairs and be able to reassemble them properly.
Customer Service:
* Provide excellent customer service through greeting all customers who enter the department or come within a normal speaking radius.
* Practice excellent customer service and listen intently to customer needs and provide solutions.
* Direct customers to the appropriate products for the particular customer need.
* Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
* Perform sales counter functions such as order entry, special orders, and price lookup, as necessary.
* Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
* Make new product recommendations to store management based on customer feedback.
* Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
* Maintain clean and organized work area and selling area so that customers do not perceive CNRG in a negative manner based on store conditions.
* Assist with customer loading of items purchased in the store as necessary.
* Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.
* Educate employees on equipment and repair so they may better assist customers.
Safety & Loss Prevention:
* Possess working knowledge of company and store security measures.
* Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
* Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings.
Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.
Qualifications
Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous relevant work experience. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills and must be able to communicate using telephone and e-mail. Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred. Certifications preferred and may be required for continued employment.
Central Network Retail Group, LLC