Location: Philadelphia,PA, USA
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Description
If you are a passionate and skilled massage therapist looking to contribute to a serene and rejuvenating environment for travelers, we invite you to join our team. As a Massage Therapist at our airport spa, you will play a pivotal role in providing exceptional massage and bodywork services to travelers seeking relaxation and relief during their journeys. This position requires a skilled and compassionate professional who can deliver high-quality treatments, creating a haven of tranquility amidst the airport environment.
Responsibilities:
Massage and Bodywork Services:
* Perform a variety of massage techniques and body treatments based on guest preferences and spa protocols.
* Customize treatments to address the specific needs and concerns of individual clients.
* Maintain a high standard of professionalism, hygiene, and client confidentiality.
* Knowledge of safety protocols and the ability to recognize any contraindications for certain stretching techniques.
* Ensure exceptional guest satisfaction by delivering consistent, high-quality massage services.
* Communicate effectively with clients to gather feedback and address any concerns or adjustments to the treatment.
* Uphold the spa's standards for excellence in service delivery.
Guest Service:
* Greet clients with a warm and welcoming demeanor, creating a positive first impression.
* Conduct thorough consultations to understand clients' preferences and any specific health considerations.
* Educate clients on the benefits of different massage modalities and recommend personalized treatment plans.
* Maintain a professional and ethical approach in all interactions with guests.
Problem Resolution:
* Address and resolve guests concerns or issues promptly and professionally.
* Escalate complex matters to management when necessary.
Sales:
* Promote spa services and products to guests.
* Provide product knowledge and recommendations to customers.
* Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
Team Collaboration:
* Coordinate with Guest Services Coordinator and other spa staff to ensure a seamless and coordinated guest experience.
* Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.
Sanitation and Safety:
* Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
* Follow spa policies and procedures related to health and safety.
Compliance:
* Adhere to all relevant regulations and polices related to spa operations.
* Maintain confidentiality regarding guests' information and spa procedures.
* Participate in continued education in your field to remain current on your license.
Required Qualifications
* Valid Massage Therapy License/Certification in State/County
* Proficiency in massage modalities.
* Excellent Interpersonal and Communication Skills.
* Ability to adapt massage techniques based on individual client needs.
* Knowledge of Anatomy and Physiology.
* Willingness to work flexible hours, including early morning, evenings, weekends, and holidays, to accommodate the varying schedules of airport travelers.
* Must be able lift/push/pull up to 35 pounds.
Preferred Qualifications:
* Two or more years of experience as a Massage Therapist, preferably in a salon or spa setting.
* Demonstrated attention to detail and a passion for providing exceptional customer service.
* Valid certification in stretch therapy or related field a plus.
* Ability to work in a fast-paced Environment.
Core Competencies
* Teamwork
* Communication
* Customer Focus
* Results Driven
Benefits:
* Competitive Hourly Wage
* Employee Discounts on Products and Services
* Flexible scheduling
* *Medical Dental, Vision, voluntary insurance programs
* 401K
* Generous PTO Plan
Apply today and be a part of providing a sanctuary of relaxation for individuals navigating their journeys. Please send your resume to ...@xpresspa.com. We look forward to hearing from you! *Full-time positions only.