Job DescriptionThe Team:The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Director of Client Services and will workcollaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.The Opportunity:The primary responsibilities of the Master Tailor are: the alterations of Hermès merchandise within an established time-frame, helping to maintain client relationships through superior service, and working effectively with other team members within the boutique. This position is responsible for providing outstanding customer service for the Maison Madison Flagship Boutique by ensuring the proper fit, marking, altering, and pressing of garments. This position also must support the selling process by greeting and interacting with clients, performing fitting and handling all special requests or immediate alteration needs. The Master Tailor works closely with the Made-to-Measure team on all MTM and Bespoke orders; providing follow up and communication on status of projects. Additional responsibilities may include travel to Hermès Boutiques for training and events related to Bespoke and MTM services in partnership with the Manager, MTM/MRTW, or Corporate Events.About the Role:
- Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards;
- Understand style and fit of various garments. Maintain an up to date product knowledge of Hermès Women's and Men's collections seasonally;
- Conduct trainings in tandem with Manager, MTM/MRTW for local teams;
- Provide key knowledge of the Bespoke program as well as garment construction to both internal and external clients;
- Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment;
- Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed;
- Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business;
- Demonstrate a clear understanding of client needs;
- Demonstrate thorough knowledge of the luxury retail market and competitors;
- Press all altered clothing. Be aware of pressing techniques for various weights of fabric;
- Assist in teaching store personnel basic pressing techniques;
- Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product.
- Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled.
- All other duties as assigned by the supervisor.
Supervisory Responsibility:
- Yes - Position will manage Tailors at Maison Madison
Budget Responsibility:
Decision Making Responsibility:
- Yes - ability to assess and make decisions regarding alterations of product.
About You:
- 8-10+ years of experience in alterations, in a luxury environment;
- Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience;
- Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques;
- Demonstrate strong working knowledge of garment construction and men's suiting techniques in luxury;
- Strong knowledge of different fabrications and materials;
- A high level of applied tailoring skills;
- Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique;
- Must be able to effectively organize and track product and client information;
- Ability to lift between 0-25 lbs without assistance.
The range for this position is $98,457.00 - $119.184.00. Actual rates are determined based on the job, location, and individual experience.We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.Company Overview:Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Link here.Our Commitment:Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ...@hermes.com. Please do not submit resumes or applications to this email address.About UsA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.About the TeamWe are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. AN EQUAL OPPORTUNITY EMPLOYER Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ...@hermes.com.