Location: all cities,TX, USA
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, the Clinical Consultant II, Mazor provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.
This is a field-based role.
Responsibilities may include the following and other duties may be assigned:
SALES SUPPORT
* Works and collaborateswith regional robotics teams, Spinal Sales, and neurosurgery teams to identify prospective new users for Robotics and applicable technology-enabled procedures- growing technology adoption and increasing utilization.
* Attends and participates in sales meetings, training programs, conventions, and trade shows as directed.
* Submits reports and provides information as directed.
* Cooperates with all personnel on the execution of Company programs.
* Supports more complex, new image-guided products and applications to physicians and hospital staff.
* Works as a in conjunction with the Mazor Area Manager to prioritize customer technical support and service expectation goals.
* Provides input on new product development based on in-field experience.
* Is responsible for documentation at new or existing installations.
TECHNICAL SUPPORT
* Coordinates, supports, and collaborates with Robotics Area Managers and other Surgical Synergy team members for on-site installations with our customers.
* Represents Medtronic during technology-enabled procedures to provide technical assistance.
* Maintains system hardware and software to maximize system performance.
CUSTOMER SUPPORT
* Acts as the primary Medtronic customer liaison for clinical case support and utilization.
* Provides timely information to the regional team regarding customer concerns, issues and market opportunities.
* Provides service to customers per their individual needs.
* Maintains familiarity with status of calls and issues at customer sites.
* Reports necessary complaints and partners with CSM/NRC to ensure full resolution.
EDUCATIONAL SUPPORT
* Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.
* Provides a clinical resource for surgeons, clinicians and others being trained.
* Updates customers on tips, shortcuts and suggestions, as appropriate.
* Participates in in-house sponsored customer training at designated sites for both internal and external partners.
* Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
* Continually trains members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
MISCELLANEOUS
* Adheres to company policies and conduct all business in an ethical manner.
Qualifications
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
* High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
* An Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
* A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.
Nice to Have
* RT and/or MRI certification
* Prior experience with Image Guided Systems
* Prior experience with MRI
* Operating room experience
Other Job Requirements
* While performing the duties of this job, the employee is regularly required to be independently mobile
* Required to interact with a computer for extended periods of time, and communicate with peers and co-workers
* Regularly required to talk or hear
* Occasionally required to sit and reach with hands and arms
* Regularly required to stand; walk and use hands to finger, handle, or feel objects, tools, or controls
* Must frequently lift and/or move up to 50 pounds
* Specific vision abilities required by this job involve normal vision
* Ability to travel
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
Business Description:
Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.
CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.
This role will support our Spinal Surgical Robotics platforms.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):60,000.00-90,000.00
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
At Medtronic, most positions are posted on our career site for 3-7 days.