Location: Albany,NY, USA
If interested reach out directly to ...@altaits.com or call/text 301-###-#### If you are interested in applying for this job, please make sure you meet the following requirements as listed below. ALTA IT is hiring for a Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims. Citizenship (gov requirement) Riverview Center, Menands, NY Hybrid- 4* a month Need to live in a drivable distance to Menands NY Takes and processes transactions by telephone, internet and correspondence from customers and representatives Enters and maintains database records of customer profiles and prepares and maintains status reports Acts as liaison for customers Maintains knowledge of company products and customer service processes Education: High School Diploma or GED Required Experience: 2+ years of customer service experience Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint) Required Skills and Abilities: Strong telephone and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively #M2