Medical Administrative Clerk (MAC)
: Job Details :

OverviewResponsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.ResponsibilitiesDUTIES AND RESPONSIBILITIES:* Responsible for opening front office and all duties associated with this function.• Welcome, greet, and assist patients in a courteous and professional manner. • As directed, schedule patient appointments accurately and efficiently utilizing the computer system. • Answer all incoming telephone calls and provide information as necessary or route the calls as needed. • Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system. • Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system. • Review and verify patient coverage of insurance information using online resources. • Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance. • Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies. • Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit. • Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc. • As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows. • Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time. • Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due. • Work with HIM department to accurately scan medical documents into the EMR system. • Notify appropriate personnel of emergencies, messages, patient arrivals, etc. • Accurately document and communicate patient concerns to the site triad leadership team. • Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends. • Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures. • Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines. • Performs all duties in an ethical manner consistent with the I Promise statement. • Perform other job‐related duties as assigned.KNOWLEDGE/SKILLS/ABILTIIES:Knowledge of • Healthcare office concepts, practices, policies, and procedures• Insurance verification procedures • Microsoft Office Applications (Word, Excel, Outlook) • HIPAA and Joint Commission guidelines and regulationsSkilled in • Providing exceptional customer service • Verbal and written communications, including telephone and email etiquette and documentation • Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team • Effective problem solving techniquesAbility to • Work in a self‐directed, organized manner • Multitask while maintaining a strong attention to detail and accuracy • Present information in a consistent, organized, and accurate manner • Demonstrate flexibility and ingenuity in response to change • Develop and maintain effective working relationships across the organization at various levels, as well as with external customers • Maintain confidentialityQualificationsMINIMUM EDUCATION: High School Diploma or EquivalentMINIMUM EXPERIENCE: At least one year of demonstrated experience in an administrative position.