DescriptionJOB SUMMARY: Under the supervision of the Medical Director, the Medical Assistant III works cooperatively as a member of the interdisciplinary treatment team and is responsible for assisting nursing/medical staff in the treatment and management of clients on-site in the assigned program(s).ESSENTIAL FUNCTIONS
Assists with client medications:- Allergy/medication reconciliation
- Coordinates refill requests, manage REMS pharmacy medications
- Processes new medication orders
- Submits prior authorizations
- Provides education as directed by LMP
Performs patient/client care responsibilities considering needs that are specific to the standard of care for the age of the patient/client; Updates Electronic Health Record with medication and/or treatment changes and/or any additional communication as appropriate; Coordinates treatment plan: - Facilitates ordered lab work to include obtaining UAs/oral swabs for drug screening
- Obtains and organizes outside records and results
Coordinates communication with primary care clinics and behavioral health clinics, including providing written communication following appointments; Takes and records vital signs including height, weight, BMI, and waist circumference when necessary; Alerts LMP of abnormal VS and/trends; Assists with ride/transportation coordination and coordination for medical visits; Gathers health information including screenings, health history, and standing orders; Maintains medical supplies, REMS medications and equipment; Reviews emails and responds or refers as appropriate; Fully understands and strictly complies with HIPAA regulations, 42 CFR, and OSHA guidelines, and maintains compliance with OARs for Behavioral Health and AMC clinics; Assists with procedures, treatments, and rooming for the clinic as needed; Transcribes provider orders into Electronic Health Record as needed; Communicates with families and treatment teams regarding medication or treatment changes as appropriate; Provides other competencies as directed by supervisors within the scope of training; Maintains a collaborative working relationship with staff; Is flexible with duties and requirements of job as they evolve;Performs other related duties as assigned.ORGANIZATIONAL RESPONSIBILITIES
Performs work in alignment with the BestCare's mission, vision, values; Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; Attends required program/staff meetings and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member. Performs other duties as needed.QUALIFICATIONSEDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- High School Diploma (or equivalent)
- Must have previous experience as a Medical Assistant or Emergency Medical Technician, taking and recording vital signs, etc.
- Experience working with mental illness and/or substance abuse disorders
LICENSES AND CERTIFICATIONS:
- Current CMA, CCMA, or EMT certification or ability to obtain, or new LPN graduate
- Current BLS or CPR/First Aid/AED certification
- Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
- For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two (2) years at the time of hire
PREFERRED:
- Bilingual in English/Spanish a plus
- Some experience in a healthcare setting a plus
REQUIRED COMPETENCIES: Must have demonstrated competency or ability to obtain competency within a reasonable period for each of the following:
- Demonstrated ability to perform treatments and provide services to the level of education/licensure/certification and within their approved scope of practice;
- Is emotionally and physically stable to work with the clientele, model self-care skills, and assist the patient/client in meeting their goals;
- Proven success in collaborating with co-workers and a multi-disciplinary team to provide and advocate for excellent patient care
- Proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
- Strong interpersonal and customer service skills;
- Strong communication skills (oral and written);
- Strong organizational skills and attention to detail, accuracy, and follow-through;
- Excellent time management skills with a proven ability to meet deadlines;
- Strong critical thinking and decision-making skills that can impact safety of self and others;
- Ability to maintain confidentiality of privileged information in compliance with HIPAA, 42 CFR, the Employee Handbook and all privacy and security regulations;
- Ability to build and maintain positive, collaborative relationships with co-workers as well as other departments/disciplines;
- Ability to function well and use good judgment in a high-paced and at times stressful environment;
- Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
- Ability to work effectively and respectfully in a diverse, multi-cultural environment;
- Ability to work independently as well as participating as a positive, collaborative team member.
TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, telephone or multi-line phone; Medical equipment including blood pressure cuff (digital and manual), pulse oximeter, digital thermometer, glucometers, venipuncture equipment, AED, stethoscope, gait belt, oxygen tanks and tubing, and in residential programs, C-PAP equipment.WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other conditions/demands include:
- Primarily indoors (95%)
- Must wear required Personal Protective Equipment (PPE)
- Must wear attire as prescribed for staff working in Medical Services
- Frequently sits at a desk, stands, walks, bends/stoops, reaches above/below shoulders, uses arms, wrists, hands, and grasps/squeezes
- Occasionally twists, crouches/squats
- Must be able to perform repetitive tasks/motions, have good manual dexterity
- Must be able to lift/carry up to 20 lbs. frequently and push/pull 21-75 pounds occasionally
- Must be able to hear alarms/telephone/audio/normal speaking voice
- Must have clarity of vision: Near (