Salary Range $20.00 - $32.00 Overview Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
For more information on our Benefits & Perks, click here! Summary The Medical Assistant - Certified at the Clinic Patient Access Center (CPAC) will be responsible for providing exceptional patient care and support through phone consultations, scheduling appointments and assisting with medical inquiries. They perform selected nursing and administrative/clerical duties to collaborate with healthcare providers to ensure timely and accurate patient care. Position Reports To: Clinic Patient Access Center Manager Essential Functions
Take customer calls while providing accurate, satisfactory answers to patient inquiries and concerns in a professional and compassionate manner. Receives and returns phone calls and EMR messages from patients and other external sources. Scheduling appointments and coordinating with healthcare providers to ensure efficient patient care. Documenting patient information accurately and maintaining electronic medical records. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Provide support and guidance to patients in navigating the healthcare system and accessing resources. Escalates emergent patient care concerns to the appropriate entity as directed in protocols. Collaborate with other call center professionals to improve customer service. Help to train new Medical Assistants and informs them of Confluence Health's customer management policies. Required to maintain active Basic Life Support (CPR) certification. Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications Required:
- High school graduate or GED,
- Accredited Medical Assisting program graduate.
- Active Medical Assistant Interim (IC) or Medical Assistant - Certified (CM) license through the Washington State Department of Health.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong time management and organizational skills with the ability to work independently.
- Strong communication skills, both written and verbal.
- Exceptional customer service, interpersonal and rapport building skills.
- Medical Terminology and healthcare experience.
- Basic computer skills including Microsoft Office Suite.
Desired:
- 6 months experience working as an MA-C preferred.
- Previous EMR (electronic medical record) experience.
- Previous healthcare, call center, or customer service experience.
- Phone skills, including familiarity with complex or multi-line phone systems.
Physical/Sensory Demands O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday. F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday. C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday. Physical/Sensory Demands For This Position:
- Walking - F
- Sitting/Standing - C
- Reaching: Shoulder Height - O
- Reaching: Above shoulder height - O
- Reaching: Below shoulder height - C
- Climbing - Not specified
- Pulling/Pushing: 25 pounds or less - F
- Pulling/Pushing: 25 pounds to 50 pounds - F
- Pulling/Pushing: Over 50 pounds - F
- Lifting: 25 pounds or less - F
- Lifting: 25 pounds to 50 pounds - O
- Lifting: Over 50 pounds - O
- Carrying: 25 pounds or less - F
- Carrying: 25 pounds to 50 pounds - O
- Carrying: Over 50 pounds - O
- Kneeling - O
- Bending/Stooping/Crouching - F
- Twisting/Turning - F
- Repetitive Movement - C
Working Conditions:
- In an office with co-workers where you are seated or standing in a cubical and your interactions with patients and clinical staff members are via telephone and in our EMR system. The office environment is busy and complex requiring detailed and focused attention.
Job Classification:
- FLSA: Non-Exempt
- Hourly/Salary: Hourly
Physical Exposures For This Position:
- Unprotected Heights - No
- Heat - Yes
- Cold - Yes
- Mechanical Hazards - Yes
- Hazardous Substances - Yes
- Blood Borne Pathogens Exposure Potential - Yes
- Lighting - Yes
- Noise - Yes
- Ionizing/Non-Ionizing Radiation - No
- Infectious Diseases - Yes