About UsRocky Mountain Laboratories specializes in Molecular Diagnostics, Core Labs, and Toxicology. We pride ourselves on the precision and speed of our lab results, combined with a dedication to exceptional customer service. Our commitment to delivering accurate and timely diagnostic information has established us as a trusted and respected leader in the field.Position DescriptionWe are seeking a proactive, detail-oriented, and adaptable Client Relations Specialist to bridge the gap between our internal teams and client accounts. This role requires a strong customer service focus, excellent problem-solving skills, and the ability to manage various responsibilities effectively. You will work closely with account managers and other departments to ensure a seamless client experience, with a primary goal of improving operational efficiency and satisfaction.Experience as a Medical Assistant (MA), with bloodwork or in healthcare administration is highly preferred, as well as front-facing customer service experience. A solution-oriented mindset, an eye for detail, and the ability to manage multiple priorities are critical for success in this role.Ideal Start Date: As soon as we find the right candidate.Responsibilities
- Build strong relationships with client accounts, acting as a trusted point of contact.
- Proactively identify and implement workarounds for challenges faced by clients.
- Assist with medical records requests and ensure documentation is complete.
- Support client accounts primarily consisting of office staff such as CNAs, MAs, and office managers.
- Address critical issues such as missing results, incomplete waivers, and scheduling conflicts for mobile phlebotomy services.
- Facilitate real-time problem-solving and ensure clear communication between clients and internal coordination teams.
- Set up and maintain streamlined communication between accounts and internal departments.
- Train client facilities on our processes to reduce errors and improve efficiency.
- Help identify ICD-10 codes and address patient billing discrepancies, especially if clients are billed incorrectly.
- Provide reporting on account attrition and collaborate with account management to develop strategic game plans.
- Monitor coordination group chat for scheduling adjustments and deploy phlebotomists more efficiently.
- Collaborate with phlebotomy managers to implement new solutions and improve workflows.
- Assist with sample collection as needed.
- Maintain flexibility and a willingness to adapt to varied tasks and responsibilities.
- Exhibit a detail-oriented, energetic, and proactive attitude in all interactions.
- Review and manage client orders, patient lab results, and associated documentation.
Qualifications
- Bachelor's degree preferred.
- Minimum of 2 years of customer service experience, preferably in healthcare or laboratory settings.
- Experience as a Medical Assistant (MA) or with bloodwork is highly preferred.
- Strong organizational and problem-solving skills.
- Familiarity with laboratory processes and terminology is a plus.
- Excellent communication and interpersonal abilities.
- Adaptability in a fast-paced environment with multiple priorities.
- Proficiency in project management, including coordinating across departments to resolve client challenges and meet deadlines.
- Exceptional follow-through and attention to detail.
- A proactive, solution-oriented mindset.
Schedule: Monday to Friday, 8:30 AM to 5:00 PMJob Type: Full-time, SalarySalary: Starting at $55,000 per year with a quarterly bonus based on account retention.Benefits:
- Dental Insurance
- Health Insurance
- Vision Insurance
- 21 days PTO
- 7 Paid Holidays
- Mileage and Cell Phone Reimbursement
- 401k
New Benefits starting January 1st, 2025:
- Short-term Disability
- Long-term Disability
- Voluntary Life Insurance AD&D
Ability to Commute/Relocate: Draper, UT: Must reliably commute or plan to relocate before starting work (Required).If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!At Rocky Mountain Laboratories, we believe in taking care of our team members and their well-being.Equal Opportunity EmployerRocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws and prohibit discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We strongly encourage individuals from historically underrepresented groups, including minorities, women, people with disabilities, and protected veterans, to apply. If you require reasonable accommodation during the application process, we are happy to assist.Benefits Eligibility:Benefits start 60 days after the first full month of employment as a full-time W2 employee. We can provide resources upon request if you need assistance with temporary health insurance coverage until you become eligible for employee benefits.Rocky Mountain Laboratories participates in E-Verify.Disclaimer:All positions at Rocky Labs require a background check during the onboarding process. Continued employment is dependent on the outcome of the background check.At Rocky Mountain Laboratories, while we appreciate the interest of staffing agencies, we do not currently partner with them. Therefore, we kindly request that resumes not be submitted unsolicited from these agencies. RML assumes no responsibility for any fees incurred by agencies for unsolicited submissions of resumes.For the most up-to-date job listings, please refer to our Indeed and LinkedIn pages:www.linkedin.com/company/rocky-mountain-laboratorieswww.indeed.com/cmp/Rocky-Mountain-Laboratorieswww.rockylabs.com