Medical Assistant II
: Job Details :

Under the supervision of the Lead Medical Assistant, Practice Manager, and the Sr. Operations Director for the MGH Department of Gastrointestinal and Oncologic Surgery, the Medical Assistant II (MAII) will provide a broad level of clinical and administrative support to the ambulatory surgical practices in Danvers. Works independently with the clinical, administrative, and leadership team to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Provides clinical support utilizing well established skills and experience to support a busy ambulatory surgery practice.

MEDICAL ASSISTANT RESPONSIBILITIES

• Direct patient flow in outpatient practice facility, managing flow of patients between the reception area, clinical examination area and check-out.

• Schedule surgical and non-surgical follow up appointments as requested by provider.

• Monitor designated In-Basket pools for clinical messaging.

• Place patients in exam /procedure rooms, complete Epic rooming procedures.

• Prepare procedure room for diagnostic procedures and set up sterile field procedures when needed.

• Clean and prepare scopes and catheters for central terminal sterilization and transport to/from the Central Processing Department.

• Specialized equipment care and maintenance

• Specialized surgical instrument care and maintenance

• Assist in / chaperone procedures in accordance with provider preference.

• Turnover exam rooms in preparation for next patient ensuring a clean, safe and well-prepared environment.

• Prepare all patient specimens accurately in adherence to laboratory standards and transport or drop off

• Bag soiled linen and red bag waste for pick up.

• Inventory examination rooms (and confirm central inventory) ensuring adequate supplies on hand.

• Stock examination rooms with medical supplies, replenishing as necessary to maintain specified par levels.

• Provide Practice Manager or designee with order requests for disposable supplies and instruments adhering strictly to par levels provided by practice administration.

• Enter orders for, and schedule, laboratory, imaging or procedural testing.

• Provide cross-coverage as needed with other medical assistants and/or patient services coordinators.

• Manage medical assistant work queues in EPIC.

• Completes follow up appointment scheduling tasks as necessary, including but not limited to:

• Procedures to check-out patients as they exit exam rooms

• Scheduling follow-up appointments, including radiology testing

• Manage cancelled appointments, bump lists and reminder notices as necessary

• Serve as touchdown resource for other administrative support task as needed by providers while in clinic.

CLINICAL RESPONSIBILITIES

Set up and assist in colorectal ultrasound procedures during daily outpatient clinic hours.

oAssist with image capture and archiving and storing images in equipment database by taking digital image with equipment, labeling file with patient identifiers and saving to appropriate archival database.

oAssist in preparing and positioning patient for transducer placement by administering the appropriate bowel prep and positioning patient in prone position on procedure table.

oAssist in balloon inflation and drainage by inserting the appropriate anoscope for balloon insertion and assisting patient with evacuation.

oAdminister patient bowel preps as needed.

oClean and disinfect anorectal probe.

Set up and assist in anorectal manometry procedures during daily office clinical sessions.

oPrepare and assist in positioning patient and placing catheter and balloon by inserting the appropriate anoscope for balloon insertion and assisting patient with evacuation.

oCoach the patient on timing contractions while surgeon operates equipment, using stop watch and telling patient when to flex the splenic flexture inducing voluntary contractions.

oAssist patient with balloon expulsion and catheter removal.

oAssist with pudendal nerve monitoring (probe placement) and sphincter sponge testing as warranted by insertion of the appropriate anoscope for probe to be placed through.

Set up and assist with flexible sigmoidoscopy and polypectomy.

oSterile test all instruments prior to procedure.

oAdminister bowel preps as needed.

oAssist in preparing and positioning the patient for scope insertion, administering the appropriate lubricant and placing the patient in the prone position on procedure table.

oAssist in polypectomy by inserting forceps into scope and extracting tissue samples from forceps.

Set up and assist in thyroid ultrasound and ultrasound guided biopsy procedures

oPrep and position patient for surgeon.

oPrepare needle gun for biopsies.

oDownload, archive and index all captured images.

Set up and assist with a variety of minor, specialized surgical procedures including (but not limited to):