Job Title: Medical AssistantReports to: Nurse Clinic ManagerDepartment: Nursing OperationsFLSA Class: Non-ExemptUpdated: August 2024Summary: The Medical Assistant provides quality care in collaboration with Medical Providers, Integrated Care Consultants, and Nursing staff. The Medical Assistants supports the Nurse Clinic Manager to provide quality medical care to all Hunter Health Clinic (HHC) patients while maintaining compliance with all federal grants, OSHA, and HHC policies and procedures.Essential Functions:
- Assists Physicians, Mid-Levels, Nurses, and other Medical Assistants with patient care.
- Prepares for the scheduled patient 1-2 days in advance to identify needs and orders, and then leads daily care team huddles while reviewing the completed visit preparations.
- Assists with setting up patient rooms, tray and patient themselves for exams per what the patient visits entail.
- Follows all processes and procedures during patient visits, including capturing vitals, perform procedures and follow-up, and administer medication as requested by provider.
- Oversees that all prescription refill requests are reviewed and approved, then faxed and received.
- Completes all documentation on patients for historical information, vaccinations, chief complaints, procedures, patient encounters, phone calls, referrals, education, medication, and follow-ups.
- Assists with monitoring inventory and keeping the storage supply closet organized.
- Follows all infection prevention protocols including handwashing, cleaning of the exam rooms, monitoring biohazard disposal receptables and sharps containers.
- Completes all communication with patients and medication requests within HHC expected timeframes.
- Completes all internal processing forms accurately.
- Assists with managing quality and productivity standards.
- Adheres to the Hunter Health Process focusing on schedule utilization, jockeying, 30-second reports, and other patient procedures.
- Travels when necessary to meet operational needs.
- Performs all other duties as assigned.
Qualifications:
- Certified or Registered Medical Technician, Medical Assistant and/or Certified Nurse Assistant preferred.
- Completion of a training course in Medical Assisting is preferred.
- Current Basic Life Support (BLS) is required, within 30 days of hire.
- 1-3 years of experience in healthcare is preferred, with experience in a community health center also preferred.
Skills:
- Listens, identifies, and responds quickly and effectively to internal and external needs.
- Communicates effectively with all patients.
- Displays organizational skills, the ability to multi-task, and uses time and resources effectively.
- Displays good judgment and decision-making skills.
- Effectively collaborates and seeks clarification and confirms accuracy as needed.
- Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
- Pursues goals with commitment and shows initiative.
- Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
- Evaluates own performance and accepts constructive feedback to continue learning.
- Ability to maintain appropriate clinical privileges.
Physical and Mental Demands of the Job:All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
- Talking: The ability to speak clearly and effectively.
- Average Hearing: The ability to hear average conversations and respond accordingly.
- Repetitive Motion: The ability to sit, stand, walk and use hands to handle, feel and reach.
- Finger Dexterity: The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together.
- Average Visual Abilities: The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus.
- Working Conditions: The ability to work in a well-lit, climate-controlled environment, with a noise level that is occasionally high. There is potential exposure to infectious diseases.
- Physical Strength: The ability to occasionally lift and/or move up to 30 pounds.
- Mathematical Ability: The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.