Job Summary: Provides patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Registered Nurse and/or physician. Maintains regulatory requirements, nursing and office policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology.Job Duties and Responsibilities:
- Provides direct patient care under the supervision of a Practitioner, evaluates outcomes, consults with other health team members as required.
- Ability to assist medical staff with routine examinations and patient treatments. This includes pediatric, adolescent and geriatric patients and the general patient population.
- Notifies appropriate licensed personnel when patient complains of pain.
- Performs patient care responsibilities considering needs specific to the standard of care for patient's age.
- Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
- Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served.
- Medical and surgical asepsis is carried out during treatments and special procedures.
- Ability to position and prep patients for office procedures.
- Communicates appropriately and clearly to co-workers, Practitioners and Office Manager.
- Demonstrates the ability to assist Practitioners with procedures and perform services requiring technical and manual skills under the direction of a Practitioner.
- Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family in patient education.
- Interacts professionally with patient and family and involves patient and family in patient education.
- Maintains infection control standards for exam/procedure rooms; cleans, disinfects changes linen, etc.
- Maintains office instruments; knowledgeable of sterilization techniques and biological indicators for sterilization.
- Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.
- Maintains injections logs and checks medications for expiration dates.
- Fill out lab requisitions and provides appropriate and accurate information for billing.
- Answers telephone calls in a professional manner, directs calls appropriately; refers patient problems to practitioner; schedules patient appointments.
- Ensures an adequate stock of supplies.
- Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
- Maintains a good working relationship with all staff members of the office.
- Manages and operates equipment safely and correctly. Performs preventative maintenance.
- Demonstrates the ability to be flexible, organized and function under stressful situations.
- Response to the patient is appropriate in emergency or physically distressful situations.
- Performs other duties as assigned within the medical assistant's scope of practice.
RequirementsProfessional Requirements:
- Adheres to dress code standards; appearance is neat and clean.
- Completes annual educational requirement.
- Maintains regulatory requirements, including all state, federal and CMS regulations.
- Maintains and ensures patient confidentiality at all times.
- Reports to work on time and as scheduled; completes work within designated time.
- Wears identification while on duty, uses computerized time system correctly.
- Attends annual review and in-services as scheduled.
- Completes in-services and returns in a timely fashion.
- Attends staff meetings and reads staff meeting minutes.
- Represents the organization in a positive and professional manner in the community.
- Participates in the department's quality improvement CQI activities, attends committee and management meetings, as appropriate.
- Complies with all organizational policies regarding ethical business practices.
- Communicates the mission, vision, core values, ethics and goals of the hospital.
- Works at maintaining a good rapport and a cooperative working relationship with practitioners, departments and staff.
- Ensures compliance with policies and procedures regarding department operations, fire safety and infection control.
Regulatory Requirements:
- Current CPR certification.