Medical Call Center Representative - Primary Care
: Job Details :

Job Description:Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504.Position Responsibilities* Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.* Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.* Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.* Indexes medical records according to defined processes.* Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.* Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.* Demonstrates strong telephone communication and etiquette skills.* Maintain composure during moments of stress and maintain a helpful disposition at all times.* Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.Minimum Education, Training, and Experience Required* High School Diploma or equivalent.* Strong computer skills.* Strong research and problem-solving abilities.* Must be able to successfully pass a thorough background check and drug screen.* Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!Baptist Health is an Equal Employment Opportunity employer.