Location: Westerville,OH, USA
Ensure complete patient registration and the integrity of the patient chart. Act as a patient resource and clinic liaison. Position requires patient, physician, staff, vendor contact, and general public in person or telephonic contact. Representatives must exhibit pleasant voice, good manners, be professional in conduct, and have the ability to listen.
Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
* Exhibits a positive attitude and is flexible in accepting work assignments and priorities
* Meets attendance and tardiness expectations
* Is dependable; follows policies and procedures
* Maintains professionalism in interactions with patients and coworkers
* Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Professionalism: Greets patients immediately upon arrival. Consistently strives to enhance the patient experience by smiling and maintaining a courteous, professional demeanor.
* Process: Confirms or updates patient demographics, email address, employer and occupation during check in process. Follows department ID verification protocols. Enters or confirms referring providers PCP, external OD or other specialists as appropriate.
* Insurance and Eligibility: Reviews and confirms patient insurance information and scans card as needed. Checks eligibility in real time Phreesia or other means as necessary and follows any flags or prompts to ensure that insurance is active for date of service.
* Financial: Consistently collects copayments, past due balances and payments on account. Refers patients to financial counselors to assist with collection concerns, payment plans and patient assistance program enrollment. Notes information regarding payments in PM system chart notes when appropriate.
* Tracking: Accurately tracks patients in NextGen and directs patients to the designated reception area.
* Scheduling: Schedules patients for all follow up appointments, testing, and consults as ordered by the provider. Consistently ensures that the patient is scheduled for the correct date, location and with the appropriate provider. Follows clinical department protocols for scheduling. If scheduling takes place in person upon check out, completes the autoflow process in NextGen PM.
* Patient Satisfaction: Assist patients with questions, comments and complaints. Enlist manager involvement, as appropriate, in an effort to resolve concerns prior to patient leaving the center.
* Administrative Tasks: Files, scans and secures patient documents daily. Consistently reviews and ensures that patient name and MRN are recorded on all patient forms and that forms requiring a signature have been signed before being scanned/filed or sent to the HIM Department.
* Deposits: Ensures that deposit is balanced and all monies collected are recorded appropriately prior to closing daily. Money is to be locked in department safe before leaving at the end of shift.
* Professional Appearance and Standards: Follows all department dress code standards. Follows department policy for cellphone usage during patient hours.
* Other duties as assigned.
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education
* High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Physical Demands
* While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) ###-####. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.