Medical Insurance Account Manager - WI
: Job Details :

DescriptionNational Insurance Services is defined by our core values: ethical, team-oriented, customer-focused, caring and hard-working. We strive to find work-life balance and encourage our employees to join and be active in our wellness and charitable committees.We are looking to add a knowledgeable, and detail-oriented, professional to service our medical insurance clients.This position requires attainment of your Life & Health Insurance license within 60 days of hire.ResponsibilitiesIn coordination with the Benefits Consultant:•Provide face-to-face and/or virtual customer service to our FBC clients•Assist with strategic planning, annual review, and renewal process•Attend/support employee meetings and open enrollment as outlined in the FBC Service Model or as needed•Attend (and at times, lead) insurance committee meetings, if applicable•Assist in implementing Benefit Administration Systems or NIS Enroll if applicable•Implement and support benefit enhancements or other solutions (price transparency tools, virtual platforms, behavioral health, Rx solutions, etc.), if applicable•Perform annual Best Practices calls for life and LTD•Assist Inside Service Rep (ISR) on escalated member claim issues.•Field policy-related questions from group/employees. If needed, follow up with carrier/Consultant/Zywave/AP compliance to answer.•Renewal Group Set-Up - Work with the carrier to obtain plan documents, rate info, and other items needed to set up a group in the system.•Document Creation/Assistance - Work with NIS Office Services to facilitate the creation of Benefit Guides, Renewal Summaries, Open Enrollment presentations, and other items groups may request to administer plans and open enrollments•Document material client/prospect interactions in CRMQualifications•Bachelor's degree or equivalent experience in the group insurance industry•Three years of experience in a customer service environment or any combination of education and/or experience, which would provide an equivalent background•Experience in servicing group medical insurance plans•Ability to travel 50% of the time and accommodation of overnight stays sometimes multiple times per month•Must have a valid driver's license and clean driving record•Excellent organizational skills•Possess the ability to read and understand insurance contract language•Analytical ability is required in order to identify problems, offer proposed solutions and implement the agreed-upon solution•Must have a high level of interpersonal skills, and the ability to demonstrate poise, tact, and diplomacy•Must have knowledge of a variety of software applications in word processing, spreadsheets, and database management•Work requires continual attention to detail in composing, typing, and proofing materials•Incumbents must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate