Location: New York,NY, USA
If you are a current YAI employee, please click this link to apply through your Workday account.
* This Position will work 3 days at the Manhattan Clinic and 2 days at Bayside, Queens Clinic. Subject to change due to need of staffing*
Key/Essential Functions & Responsibilities
* Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.
* Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
* Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.
* For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).
* Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active.
* Collects copayments and/or other payments for service from patients, if applicable.
* Schedules appointments and follow-up appointments for patients in person or by phone.
* Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
* Assists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
* Assists with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
* Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
* Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor.
* Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
* Performs all other duties, as assigned.
For assignments to Article 16 Clinic, Medical Receptionists will also perform the following duties:
* Answers and screens telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and/or directing calls to appropriate parties.
* Receives letters, packages and other mail, sorting and distributing to appropriate staff or departments.
* Registers new patients and processes new service requests in EMR.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
* High School diploma or its educational equivalent; and
* Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment; or
* Satisfactory combination of education, experience and/or training.
* Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.
* Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).
* Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.
* Strong customer service skills and professional manner.
* Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.
* Basic problem-solving skills and good judgment.
* Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.
Preferred Qualification Requirements (desired requirements beyond MQRs above)
* Prior clerical or receptionist experience in a healthcare facility.
* Experience with individuals with intellectual and developmental disabilities (I/DD).
* Verbal and/or written fluency in a second language preferred, Spanish highly preferred.
Schedule: Monday to Friday 9am to 5pm and some 10am to 6pm shifts based on coverage needed.
Pay rate: $18.00
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.