Our partners, some of the most prestigious hospitals and medical facilities located in the New York Metropolitan area, have numerous temporary openings for Medical Secretaries.
Requirements/Expectations:
- Answers patient questions and/or properly refers questions and issues to the appropriate contact
- Verifies insurance information and obtains information needed to schedule and bill for service
- Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
- Monitors Department Appointment Report (DAR) for checkmate kick-outs , appointment notes, insurance flags, and/or patients who need further assistance.
- Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable.
- Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate.
- Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
- Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed.
- Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents- results, records, forms, etc. Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documents. Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
- Monitors waiting areas to identify and communicate wait times
- Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed. Promotes the use and sign-up of MyChart
- Answers phone calls and requests in a professional and patient friendly manner.
- Schedules routine appointments and follow ups for visits.
- On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Collects and/or asks patients to sign any missing patient related information.
- Answers patient questions to ensure understanding and patient satisfaction. Refers them, when necessary, to senior level staff or billing representative.
- Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner.
- Monitors and completes assigned administrative inbasket messages in a timely manner and according to practice guidelines
- Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.
- Performs other related duties as needed by providers and supervisors.
We offer: - Excellent base salary plus commission. - Generous Paid Time Off Policy - 401K - Transit Check - Affordable Health Insurance
Visit our website at www.winstonresourcers.com