Medical Secretary
: Job Details :

We are seeking a Medical Secretary to work in an office in Albany, NY.This is a full-time position, Monday - Friday 8:00 am - 4:30 pm.Job Description:This position has multiple responsibilities including but not limited to:Answering telephone inquiries from healthcare providers, members, caregivers, and advocacy groups related to prior approval of medical services such as durable medical equipment, medical supplies, hearing aids, private duty nursing and out of state inquiries involving nursing home placement and other out of state procedures.Escalating complex inquires that cannot be answered with available information to appropriate staffguiding and educating providers, as well as members, on where to locate pertinent policy informationAssisting providers to troubleshoot our prior approval systemPerforming data entry into Excel spreadsheets and other tracking toolsMonitoring incoming emails and/or faxes from a shared mailbox and forward to the appropriate staffSending faxes through e-mail supported fax mailboxSupporting claims processing when other duties are finishedMaintaining a positive and professional demeanorAll other activities as may be deemed necessary