Location: Kansas City,MO, USA
Summary
The position serves as a Medical Support Assistant (MSA) on the inpatient wards and is under the supervision of the Ward Administration Supervisor. The occupation involves technical work concerned with processing doctor's orders and maintenance of medical records as well as all patient movements throughout the patient's hospital stay to include discharge and /or transfer of patient to other facilities.
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Overview
* Accepting applications
* Open & closing dates
10/30/2024 to 11/15/2024
* Salary
$48,429 - $62,954 per year
* Pay scale & grade
GS 5
* Help
Location
1 vacancy in the following location:
* Kansas City, MO 1 vacancy
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Excepted
* Promotion potential
None
* Job family (Series)
* 0679 Medical Support Assistance
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Credentialing
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
Yes
* Announcement number
CBSS-12584744-25-WARD-ADD
* Control number
816764200
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This job is open to
* The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This announcement will remain open until November 15, 2024. Current Federal Employees at Kansas City VA Medical Center can apply to announcement CBSS-12584743-25-WARD-ADD until November 15, 2024.
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Duties
Kansas City VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.
The Medical Support Assistant (MSA) for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and provide support to various clinics throughout the Kansas City VA Healthcare network.
Medical Support Assistant (MSA) Annual Salary:
GS-3: $41,787 to $54,321
GS-4: $44,294 to $57,577
GS-5: $48,429 to $62,954
Major duties include, but are not limited to:
* Receives patients/family members/visitors in person or telephonically.
* Records and relays messages and/or redirects calls or performs scheduling changes as necessary.
* Obtain identifying information and determine the nature of the call. Refers patients to the Triage Nurse when appropriate.
* Schedules appointments and provides information regarding outpatient clinics. Enters and/or retrieves information and data from the Clinical Information System.
* Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
* Type administrative notes using various automation systems and programs to accomplish work, such as text editing, maintains and retrieval use of messaging by using e-mail.
* Maintains and monitors patient appointment schedules for the facility, and communicates delays in scheduled appointments to the appropriate staff and patients.
* Coordinates and/or schedules patient appointments with other clinics or specialties.
* Manages, schedules and monitor consult requests and various orders/requests for specialty and/or diagnostic services.
* Perform check-in and check-out of patients for their appointments; verify and edit each patient's demographics information; verify insurance information by using Insurance Capture Buffer (ICB) system; scheduling appointments in accordance with VHA national scheduling guidelines.
* Refer eligibility enrollment and means test when necessary to the appropriate area.
* Upon leaving the outpatient clinic area, the MSA ensures that the patients are scheduled according to physician order requisition.
* Knowledge of scheduling appointments but not limited to re-scheduling, cancelling, no-show, and recall reminders.
Note: Duties may vary slightly depending on the VA Clinic you will be supporting.
Work Schedule: Full-Time. Various Tours/ Shifts Available. Days and Hours to be set by Supervisor.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement: Medical Support Assistant
Functional Statement #: 0000
Permanent Change of Station (PCS): No Authorized
Financial Disclosure Report: Not Required
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
VA Careers - Medical Support Assistant:
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
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Requirements
Conditions of Employment
* You must be a U.S. Citizen to apply for this job.
* All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
* Selective Service Registration is required for males born after 12/31/1959.
* Must be proficient in written and spoken English.
* You may be required to serve a probationary period.
* Subject to background/security investigation.
* Selected applicants will be required to complete an online onboarding process.
* Must pass pre-employment physical examination.
* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
* Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications
To qualify for this position, applicants must be a current Federal employee that meets Basic Requirements AND Grade Determinations listed below at the time of application. In accordance with VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Series.
Basic Requirements:
* Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)
* Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR
* Education. One year above high school;
OR
* Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
* Certification. None required.
* English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Creditable Experience
* Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
* Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
* Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
Grade Determinations: In addition to the basic requirements for employment listed above, the following education OR experience criteria MUST be met:
GS-5 Grade Level:
* Experience One (1) year of experience equivalent to the GS-4 grade level (this experience includes ability to communicate with others in a courteous and helpful manner; ability to navigate and use automation equipment, computer systems and software, scheduling programs; knowledge of medical terminology to assist in care of patients; skilled in recording patient messages and understanding physician request regarding medical care at internal or external clinics).
OR
* Education. Four years of education above high school.
Candidates MUST demonstrate all of the Knowledge, Skills, and Abilities (KSAs) below:
* Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
* Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
* Ability to schedule medical appointments in a clinical setting.
* Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
* Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
* Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grandfathering Provision.
All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.
(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Reference: For more information on this qualification standard, please visit
The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-5.
Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books and small parts, etc. No special physical demands are required to perform the work.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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* Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
* Resume
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
* Cover Letter
* DD-214/ Statement of Service
* Disability Letter (VA)
* Other (1)
* Performance Appraisal
* Resume
* SF-50/ Notification of Personnel Action
* Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/15/2024 to receive consideration. To preview the questionnaire click
* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Arneatrice Diggs
Phone 410-###-#### Email ...@va.gov
Address Kansas City VA Medical Center
4801 Linwood Boulevard
Kansas City, MO 64128
US
Learn more about this agency
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
* Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
Help
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
* Resume
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
* Cover Letter
* DD-214/ Statement of Service
* Disability Letter (VA)
* Other (1)
* Performance Appraisal
* Resume
* SF-50/ Notification of Personnel Action
* Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/15/2024 to receive consideration. To preview the questionnaire click
* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Read more
Agency contact information
Arneatrice Diggs
Phone 410-###-#### Email ...@va.gov
Address Kansas City VA Medical Center
4801 Linwood Boulevard
Kansas City, MO 64128
US
Learn more about this agency
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Read more
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
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Help
Overview
* Accepting applications
* Open & closing dates
10/30/2024 to 11/15/2024
* Salary
$48,429 - $62,954 per year
* Pay scale & grade
GS 5
* Location
1 vacancy in the following location:
* Kansas City, MO 1 vacancy
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Excepted
* Promotion potential
None
* Job family (Series)
* 0679 Medical Support Assistance
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Credentialing
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
Yes
* Announcement number
CBSS-12584744-25-WARD-ADD
* Control number
816764200
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/816764200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.